IVR Automation QA Specialist: Cyara & Genesys CCaaS (Ontario)

IVR Automation QA Specialist: Cyara & Genesys CCaaS (Ontario)

02 Nov
|
apptoza
|
Ontario

02 Nov

apptoza

Ontario

Apptoza Inc. is seeking an IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs. Cyara Velocity is the primary tool, with Genesys Cloud CX preferred.
The role requires solid experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows. The tester will design, execute, and maintain automated IVR test cases in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, and call routing scenarios.

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📌 IVR Automation QA Specialist: Cyara & Genesys CCaaS (Ontario)
🏢 apptoza
📍 Ontario

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