GRO is a global workforce capability program that builds critical skills and accelerates early-career talent through structured development experiences.

As Director, GRO Program & Human Performance Enablement, you will be accountable for the strategy execution, global operating model and performance of GRO across businesses and regions.

The majority of the role is focused on GRO leadership and delivery. A critical secondary component supports selected Human Performance priorities, applying the team's program, experimentation and change capabilities to help move new talent products and practices from concept to pilot and adoption.

This is a role for a leader who can protect reliable program delivery while modernizing the platform for the future.

Report directly to the Leader of Human Performance Design & Architecture and serve as the accountable global leader for GRO strategy execution, operating model, governance, delivery and continuous improvement.

Translate enterprise direction into an integrated GRO plan, making recommendations on program design, global standards, investment, expansion, delivery capacity and measurable outcomes.

Lead GRO Program Managers and associated resources, establishing clear accountabilities across enterprise, regional and business delivery.

Own the global GRO operating rhythm and ensure decisions, commitments, risks and dependencies are translated into disciplined execution.

Contribute to a defined portfolio of Human Performance work, agreed with the leader and balanced against core GRO commitments.

Use GRO as a proving ground for selected skills-based, AI-enabled and human-performance practices where there is a clear benefit to participants and the enterprise. **How you'll make an impact** Be accountable for the end-to-end global operation of GRO, including annual planning, cohort and rotation design, onboarding and orientation, development programming, manager and participant engagement, talent reviews, conversion support, offboarding and alumni connection.

Lead, coach and develop the GRO Program Managers and associated program resources.

Set clear priorities, allocate capacity across global and regional commitments, strengthen program management capability and create an environment where the team can test, learn and improve while maintaining reliable delivery.

Establish the common standards, playbooks and controls required for a consistent experience while enabling appropriate regional and business flexibility.

Convert enterprise direction into a practical GRO portfolio roadmap.

Assess business demand, workforce priorities, program readiness and delivery capacity; recommend where and how GRO should evolve; and lead the implementation of approved expansion across businesses, capabilities and regions.

Run the global governance and operating rhythm for GRO, including portfolio reviews, risks, issues, dependencies, investment needs and decisions.

Build robust partnerships with business leaders, HR Partners, Talent COE teams, Finance, Technology and regional stakeholders to align demand, secure sponsorship and enable delivery.

Maintain a defined portion of team capacity that can deploy to priority Human Performance initiatives.

Provide disciplined program leadership for discovery, design, testing, pilots, implementation and adoption, drawing on GRO as a practical environment to test and scale new approaches where appropriate.

Use data and stakeholder feedback to identify improvements,



inform recommendations and report progress and outcomes to the leadership team and governance forums.

Lead coordinated change and communication across the GRO ecosystem so participants, managers, business sponsors and delivery partners understand the program, their accountabilities and what is changing.

Ensure enterprise decisions are reflected consistently in local execution and stakeholder experience. **What you'll bring to the team** 10+ years of experience in talent management, HR programs, HR technology or early talent program management, including 3+ years leading teams.

Proven experience managing enterprise talent programs or HR technology platforms from launch through adoption, ideally skills, career or talent marketplace solutions (e.g., Workday, Tech

Wolf or similar).

Experience running large-scale early talent, graduate or rotational programs, including onboarding, orientation, rotations and program operations.

Strong program and project management capabilities, including roadmaps, vendor management, budgets and cross-functional delivery.

Working knowledge of job, skills and career architecture and how they connect to performance and talent decisions.

Demonstrated ability to build, lead and coach high-performing teams of program managers.

Data-driven mindset, with experience using KPIs, adoption metrics and feedback to improve programs.

Demonstrated ability to build and sustain positive relationships with HR Partners, COE peers, Technology and business leaders.

Strong communication, presentation and facilitation skills.

Aptitude to solve problems, pivot quickly and bring structure to ambiguous, fast-moving work.

Curiosity about AI and emerging HR technology, with a test-and-learn approach to innovation.

Experience working in a matrixed, multi-region organization would be an asset.

Change management experience or certification is considered an asset. **What motivates you?** You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone. **When you join our team:** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer,



formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $125,100.00 CAD - $175,100.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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📌 Director, Talent Development (GRO) and Human Performance Enablement (Toronto)
🏢 Manulife
📍 Toronto