Join SysAid as a Senior Director, focusing on AI-driven customer success and retention strategies that drive growth. Elevate client experiences and maximize revenue in this senior leadership position.In this role, you will be responsible for enhancing SysAid’s customer retention through AI-powered insights and proactive strategies. Your leadership will be key in transforming the post-sales organization into an efficiency-driven powerhouse while actively managing churn rates.



You will implement innovative solutions that ensure customer satisfaction and operational scalability.Key Responsibilities:Lead the vision for net revenue retention and customer engagementDevelop AI-driven adoption strategies for better outcomesEstablish predictive analytics for customer success monitoringOptimize workflow with automation and customer insightsDefine success metrics to track customer health and satisfactionRequirements:10+ years in account management or customer success in SaaSMinimum 5 years in a leading role impacting growthExpertise in applying AI for customer-facing solutionsBackground in ITSM, workflow management is advantageousStrong data-driven approach to decision makingShape the future of customer success at SysAid through cutting-edge use of AI and strategic leadership.#J-18808-Ljbffr

📌 Director Customer Success Enterprise Accounts (Toronto)
🏢 Dialogue
📍 Toronto