**Position Responsibilities:** Delivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.

Managing the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.

Adjusting and setting risk commitments within the team.

In a changing environment, constantly reviewing and balancing the team's business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives.

Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).

Fostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications.

Anticipating the needs of skills, knowledge, and tools for their team.

Being responsible and accountable for team budget and spending.

Staying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required.

Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).

Interacting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.

Maintaining and fostering enduring relationships with internal customers namely: Executives and other staff within business lines project managers, developers, and others.

Executives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.) Leading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company Leading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.

Responsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations.

Reimagine and lead with a strategic lens.

Drive and implement strategic and global operational initiatives to support business goals Lead talent transformation to attract and retain highly skilled individuals Ensuring core program elements are appropriately designed and implemented including the following: Company's ORM Framework document and Operational Risk Policy and Standards.

Risk Appetite for Operational Risk.

Risk and Control Assessment program.

Operational incident data collection database and related processes. ORM scenario and stress testing program Evaluating operational risk on significant projects/programs, new/revised products, and M&A; transactions.

Key risk indicator tracking; Operational risk reporting including quarterly dashboard.

Leading the development and implementation of ORM supporting technology (i.e.

Archer Responsible for communication and reporting requirements related to the ORM Program including the following: Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.

Acting as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.

Act as an ambassador for the ORM program across the Company.





Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support Collaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program Keeping abreast of industry developments, best practices and trends in ORM.

This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators Need to collaborate extensively with other Global functions and segments to enhance and implement the ORM program Effectively communicate requirements and value proposition to build and maintain support. **Required Qualifications:** A minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.

Possess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale Have a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.

High ability to collaborate with functions and segments globally to develop impactful solutions.

Desirable to have technical expertise in operational risk and controls, and continued process improvements / change management.

Robust communication, influence skills and analysis skills.

Ability to communicate risk management practices to a wide range of internal and external stakeholders.

Possess uncompromising ethics, unwavering integrity and understanding of risk.

Have a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.

Advanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer.

Ability to leverage data and analytics to improve business outcomes.

Expertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk.

Knowledge of the regulatory environments in Canada and the US. **Preferred Qualifications:** Strong leadership, communication, consulting, decision-making and influencing skills.

Superior presentation and facilitation skills to all levels and audiences.

Ability to develop and maintain strong relationships.

Strong team player (collaborative).

Problem solving, innovative and strategic thinker.

Empowers others.

Influences others to think strategically.

Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.

Strong time management and organizational skills to manage multiple tasks and changing priorities.

Ability to work effectively in a matrix organization and influence across organizational lines.

Clear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.

Passion, tenacity, conviction and courage in leadership and decision making.

Agent of change – challenging status quo and being bold with strong managerial courage.

Have a global mindset, customer empathy and desire to achieve excellence.

Strong leadership - ability to lead self and others Superior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.

Ability to influence internal and external stakeholders to achieve results that will have a significant business impact Strategic and innovative problem solving. **_When you join our team:_** We'll empower you to learn and grow the career you want.





We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Modalidades de Trabajo** Híbrido **Salario y beneficios** Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 VP, Operational Risk Oversight (Toronto)
🏢 Manulife
📍 Toronto