This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment.
You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.
Serve as a primary contact for client inquiries and service requests.
Build and maintain strong client relationships.
Coordinate client needs with internal departments to ensure timely resolution.
Monitor and address customer concerns proactively.
Support client onboarding and ongoing account management.
Maintain accurate client records and documentation.
Assist with reporting, process improvements, and special projects.
Contribute to customer retention and satisfaction initiatives.2+ years of experience in customer service, client success, account management, or a related role.
Strong communication and relationship-building skills.
Excellent organizational and time-management abilities.
Proven problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office and CRM systems.
Ability to manage multiple priorities in a fast-paced setting.
Fleet, automotive, leasing, or transportation industry experience is an asset.INDSF