Wilson Niblett Motors Limitedis currently seeking an Service Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.Purpose/Summaryof Position:Handle all incoming service calls and emails for service appointmentsAdvise and promote recommended scheduled maintenanceAnswer customer inquiries, concerns and provide assistance where neededInput and maintain vehicle/customer information in the computer systemComplete outbound reminder calls and emails to schedule appointmentsIdentify and raise customer concerns with the management team usingour processRequired Qualifications:Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.Passionfor delivering a consistently exceptional customer experienceAbilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phoneEnergizedby challenges; driven to improve efficiencies,



learn and growProactive self-starterwith a desire for accountabilityOperateswith the highest level of integrityExceptionalinitiative, high energy and positive attitudeProcessdriven with impeccable organization and prioritization abilitiesAbilityto analyze a problem and provide an effective solution in a fast-pacedenvironmentImpeccablefollow-through and commitment to achieving targeted goals and objectivesCandidates must possess:Previous Dealership Service Department Appointment Booking experience preferredPreferred Previous customer service/administrative experience requiredExperience with CDK or Dealermine an assetWhy We're Awesome:Commitmentto an exceptional employee experienceEmployeeand Family Assistance ProgramCollaborativework workplace, group support and ongoing trainingWilson Niblett Motor Limitedis an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process,please contact us at (phone hidden) to make your needs known in advance.

📌 Service Appointment Coordinator (Richmond Hill)
🏢 CanadaOne Auto Group
📍 Richmond Hill