Global Relay seeks an L1 Technical Support Specialist with troubleshooting and customer communication skills for its fully in-office 24x7 Frontline team.

This entry-level position supports Global Relay’s Small and Medium Business team. You will provide first-level assistance, manage requests, and triage cases. The work requires explicit communication, detailed documentation,



and basic technical problem-solving.

Key Responsibilities:

• Provide first-level technical support for Global Relay services
• Assist customers with basic technical issues and queries
• Create detailed escalation tickets for Intermediate Specialists
• Perform user management and self-service requests
• Manage queues and triage cases appropriately

Requirements:

• One to two years in customer-facing technical support
• Strong desire to develop troubleshooting skills
• Ability to manage multiple structured priorities
• Excellent attention to detail and policy adherence
• Strong written and verbal English communication

Apply your customer support, troubleshooting, and escalation skills as an L1 Technical Support Specialist at Global Relay.