Bell2 Lodge / Last Frontier Heliskiing is seeking an experienced and motivated individual to fill the year-round role of Front Desk Agent / Cafe Attendant.

The start date for this role is 26th November 2026.

As a Front Desk Agent, you will act as the central point of contact for all guest interactions while supporting a wide range of front-of-house operations across the property. This role goes beyond a traditional hotel front desk position and includes responsibilities in guest services, retail, café service, gas station operations, and dining room support.

This is a year-round position spanning two distinct seasonal operations. In the summer, the property operates as a hotel and roadside destination, catering to transient tourists and mining industry clients. In the winter, the operation transitions to Last Frontier Heliskiing, delivering a high-end, all-inclusive lodge experience for guests staying five nights or more.

This position extends well beyond a traditional front desk role and requires active participation across multiple departments, including supporting café/barista operations and dining room service. Cross-training and flexibility are essential, as you will be expected to assist wherever needed to maintain smooth daily operations.

You will work as part of a close-knit team in a remote lodge environment, delivering exceptional guest service while managing a variety of responsibilities with professionalism, efficiency, and attention to detail.

Essential Duties and Responsibilities:

- Front Desk & Reception – Greet guests, manage check-ins and check-outs, handle reservations via phone and email, and act as the central communication hub for the lodge
- Reservations & Administration – Generate and manage reservations, maintain accurate guest records, produce housekeeping reports, and track room availability and vacancies
- Accounting - Monitor guests incidental bills for accuracy, prepare guest billing prior to checkout, process and record all payments efficiently and accurately
- Concierge & Guest Experience – Provide personalized guest service, respond to requests, and resolve issues in a timely and professional manner to ensure guest satisfaction
- Café & Barista – Assist with preparing and serving specialty coffee, and taking food orders while maintaining cleanliness and efficiency in the café
- Retail & Gift Shop Sales – Process transactions, restock merchandise,



and maintain organization and presentation of retail areas
- Dining Room Support – Assist with all aspects of breakfast and dinner service in the dining room, including set up, running food, clearing and resetting tables
- Maintain detailed knowledge of lodge operations, skiing conditions, weather, road access, and general regional information
- Communicate effectively with guests, management, suppliers, and team members across multiple channels
- Perform cash handling and end-of-day procedures accurately using POS/PMS systems
- Maintain cleanliness, organization, and stocking levels of the front desk, retail, café and guest-facing areas
- Collaborate closely with all departments to ensure a seamless and consistent guest experience
- Familiarize yourself with the Last Frontier Heliskiing Incident Response Plan, and be actively involved in daily safety procedures during the winter season
- Maintain a professional appearance and demeanor at all times
- All other duties as assigned to support the operation

Required Skills and Experience:

- Minimum 2 years previous experience in hospitality, tourism, or a guest service-focused role required
- Previous experience working as part of a close-knit team in a remote, live-in environment a strong asset
- Strong organizational skills with the ability to multitask and manage competing priorities
- Excellent communication skills with a professional and confident telephone manner
- Above average proficiency with computers including Google Suite and Microsoft Office Suite, particularly Excel, Word, and Outlook
- Comfortable working with POS and PMS systems, cash handling, and basic reporting
- Strong attention to detail, especially with reservations, billing, and administrative tasks
- Friendly, customer-oriented personality with a genuine desire to assist guests
- Ability to adapt quickly and remain calm under pressure in a fast-paced environment
- Strong problem-solving skills with a proactive and solution-oriented mindset
- Ability to work independently and as part of a close-knit team




- Willingness to be cross-trained and support café/barista and dining room service roles
- Interest in outdoor adventure or alpine environments is welcomed
- Ability to appropriately balance work & social life, particularly in a remote live-in environment is essential
- Multiple languages are an asset
- Must be self motivated with an exceptional work ethic

This is a year-round, live-on-site position based in remote Northern BC. Working rotations are based on a 3- week on, 1-week off schedule, working 10 hours per day whilst on rotation.

Lodging and all meals are provided whilst on rotation. All staff are required to leave the lodge during their scheduled time off, and transport between the lodge and Terrace is provided. During the heliskiing season, alternative transport to Smithers can also be provided, where subsidized accommodation for your scheduled time off is available (winter only).

Please note we are unfortunately not able to accommodate pets.

This type of work environment is challenging and demanding. The people who thrive here are intrinsically motivated by a passion for service, take pride in everything they do, and have a genuine interest in how all aspects of lodge operations come together to create meaningful experiences for our guests.

Have a look at what drives our passion : https://www.lastfrontierheli.com/

Job Type: Full-time

Pay: From $220.00 per day

Perks:

- Discounted or free food
- Adaptable schedule
- On-site gym
- On-site parking
- Store discount
- Wellness program

Application question(s):

- Please note staff members cannot bring their pet to the lodge, is that a problem for you?
- How does Bell 2 Lodge's remote location and rotational schedule fit into your lifestyle / goals?
- What's the most interesting thing you learned from our website?
- Briefly describe your level of experience and knowledge of Excel, PMS, Outlook
- Do you have any direct barista experience, working with a manual twin head espresso machine (NOT the automatic or semi-automatic kind used in Starbucks, Tim Hortons etc)?
- What is your current residency / work permit status? If you are on a work permit, what is the expiry date?
- Please give a short example of a time you had to be highly organised and juggle multiple priorities. What did you do?
- This is a year-round position. What's the minimum time commitment you are looking to make?

Work Location: In person

📌 Front Desk Agent / Cafe Attendant (British Columbia)
🏢 Bell 2 Lodgeu002F Last Frontier Heliskiing
📍 British Columbia