Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place.
Sheraton Ottawa Hotel is currently seeking a Guest Service Supervisor.
Must be available to work days, evenings, weekends & holidays
This job is for YOU, if you have the ability to:
- Create genuine connections with our guests, making customer service a priority and their hotel experience memorable.
- Learn about our Hotel and our Loyalty programs.
- Provide support to coach, direct and manage the team.
- Champion a culture of empowerment to resolve guest and associate concerns.
- Prepare for groups, VIP and frequent guest arrivals.
- Assist with training and development of associates
- Act as a Manager on Duty while on property including responding to emergencies and guest complaints.
- Assist in preparing payroll, schedules and forecasting.
Other Key Skills:
- Above average knowledge of Excel, an affinity for numbers, attention to detail.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal)
- Team player.
- Ability to multi-task and prioritize competing demands.
- Able to work independently with minimal supervision and guidance.
Qualifications:
- Minimum two years of guest service related experience
- Bilingualism considered an asset
- Hospitality/Tourism/Business degree would be considered an asset.