Job Summary:

Client is looking for a driven, sales-oriented, and customer-obsessed Centre Operations & Enrollment Manager to lead and scale our Oakville centre.

In this role, your core mission is growth: accelerating new student registrations, converting trial classes into long-term enrollments, driving student retention, and expanding our local community presence. You will manage the entire lifecycle of the family experience—from the first marketing touchpoint to high-stakes parent communications and ongoing retention programs.

Key Responsibilities

1. Student Enrollment & Growth Strategy

- Lead Conversion & Sales Pipeline: Proactively manage inquiries, follow up on leads, and lead prospective families through consultations, trial assessments, and registrations to achieve aggressive enrollment targets.
- Trial Experience Management: Coordinate and oversee high-impact trial classes and open house events designed to showcase our robotics and coding pathways and secure immediate registrations.
- Outreach & Grassroots Marketing: Build and execute targeted marketing initiatives across Oakville, including school partnerships, parent council presentations, local community events, STEM fairs, and local business cross-promotions.
- Digital & Social Presence: Maintain and grow local social media channels (Instagram, Facebook, LinkedIn) with compelling, authentic content featuring student accomplishments, classroom excitement, and competition milestones.

2. Student Retention & Family Success

- Retention Tracking: Monitor student progress, attendance trends, and re-enrollment cycles to proactively address disengagement before it leads to churn.
- Exceptional Customer Relations:



Act as the welcoming, trusted face of the centre, building strong relationships with students and parents to create a vibrant, sticky community.
- De-escalation & Issue Resolution: Handle sensitive parent concerns and challenging customer situations with composure, diplomacy, and solutions-oriented empathy.
- Parent Engagement: Regularly communicate curriculum roadmaps, competition opportunities, and learning milestones to keep parents invested in their child’s long-term STEM journey.

3. Centre Operations & Administration

- Daily Centre Oversight: Be at front-desk and operate, manage staff/instructor schedules, track classroom supplies and kit inventories, and ensure an organized, safe, and professional learning environment.
- CRM & Data Hygiene: Keep student accounts, schedules, billing inquiries, and lead statuses organized and up to date within the centre management system.
- Peak-Hours Leadership: Provide energetic in office leadership during peak operational hours, including after-school times and weekend sessions.

Qualifications

- Proven Sales & Growth Track Record: 3+ years of experience in sales, customer acquisition, retail management, or centre director roles—preferably within after-school learning, enrichment academies, sports leagues,



or early childhood education.
- Strong Closing & Communication Skills: Confident communicator who enjoys speaking with parents, understanding their child’s educational goals, and presenting program value.
- Customer De-escalation Skills: Demonstrated ability to remain poised, professional, and constructive when addressing difficult or demanding customer feedback.
- Community & Digital Marketing Fluency: Practical experience executing local marketing campaigns, flyer distribution, community event activations, and managing social media feeds.
- Tech-Savvy Operator: Comfortable navigating CRMs, scheduling platforms, and communication software efficiently.
- Availability: Ability to work afternoons/evenings on weekdays and weekend shifts to align with prime instructional hours.

Skills:

- Excellent interpersonal and public speaking skill.
- Excellent oral and written communication skill.
- Understanding business functions and demonstrated experience in understanding HR, Finance, Budgeting, Marketing and IT.
- Office experience (IT literate, particularly Excel)
- Analytical thinking
- Attention to detail
- Experience in Digital Marketing, Brand Building, Market Research, and Public Relations will be an added advantage
- Should possess a vehicle and able to drive between locations.

Pay: $51,000.00-$60,000.00 per year

Benefits:

- Dental care
- Life insurance
- Vision care

Application question(s):

- Do you have experience working in the education sector..?

Experience:

- Business development: 3 years (required)
- Education Sector: 3 years (required)

Work Location: In person

📌 Robotics Centre Operations & Enrollment Manager (Oakville)
🏢 CLOUTICS CODERS
📍 Oakville