Job Overview

We are seeking a dependable, organized Medical Office Assistant to support daily front-desk and administrative operations in a healthcare setting. The ideal candidate is professional, attentive to detail, and comfortable helping patients while keeping office workflows and records organized. Experience in a medical or dental office is welcome.

Duties

- Welcome patients, assist with check-in and check-out, and provide courteous front-desk support.
- Answer and route calls using a multi-line phone system; respond to routine questions and relay messages appropriately.
- Schedule, confirm, and update appointments while helping maintain an efficient office calendar.
- Maintain accurate patient records and handle documents in electronic medical records systems.
- Support administrative tasks such as filing, data entry, scanning, and preparing forms.
- Communicate professionally with patients, providers, and other staff while protecting confidential information.




- Use medical terminology appropriately and follow established office procedures.

Requirements

- Robust communication, customer service, organization, and attention-to-detail skills.
- Comfort using computers and learning office software and electronic medical records systems; experience with Epic is a plus.
- Medical office experience, or other office, front desk, or administrative experience is preferred.
- Arabic Language is an asset.
- Familiarity with medical terminology and electronic medical records is preferred.
- Experience with MedAccess is a plus.
- Experience using multi-line phone systems is preferred.
- Ability to handle patient information discreetly and follow workplace privacy and safety procedures.

Pay: $16.00-$20.00 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

- Flexible schedule
- On-site parking

Work Location: In person

📌 Medical Office Assistant (Northwest Edmonton)
🏢 Family First Medical Clinic
📍 Northwest Edmonton