Director of Care (Long-Term Care)

The Director of Care is a key member of the leadership team and is responsible for overseeing nursing operations, clinical care, quality improvement, and resident services within a long-term care home. This role ensures compliance with applicable legislation, regulatory requirements, clinical standards, and organizational policies while promoting a positive workplace culture and resident-centered approach to care.

Reporting to the Administrator, the Director of Care provides strategic and operational leadership to the nursing department, supports employee development, manages departmental resources, and works collaboratively with residents, families, employees, physicians, and external stakeholders to deliver high-quality care and services.

Key Responsibilities

Nursing Operations and Leadership

- Plan, coordinate, direct, and monitor nursing operations and quality improvement initiatives to support the home's strategic objectives and improve resident care outcomes.
- Promote a resident-centred approach that recognizes the individual needs, preferences, dignity, and rights of each resident.
- Provide direct leadership to nursing managers and registered nursing staff, with oversight of the broader nursing team.
- Foster a positive, respectful, and accountable workplace culture that encourages teamwork, collaboration, and professional development.
- Provide coaching, mentoring, education, and guidance to nursing staff to support performance and continuous improvement.
- Maintain a visible leadership presence throughout the home and engage regularly with residents, families, and employees.
- Participate in the on-call management rotation and provide leadership support during off-shifts when required.
- Assume the Administrator's responsibilities when required and in accordance with organizational procedures.

Clinical Care and Quality Improvement

- Oversee the development, implementation, review, and maintenance of resident care plans to ensure they remain current and meet individual care needs.
- Lead clinical programs and quality initiatives, including skin and wound care, falls prevention, infection prevention and control, continence management, and restraint reduction.
- Establish and support clinical committees, designate appropriate clinical leads, monitor performance indicators, benchmark results, and implement action plans to improve outcomes.
- Promote evidence-based nursing practices and implement applicable best-practice guidelines.
- Ensure critical incidents are investigated, documented, reported, and followed up appropriately.
- Identify, assess, and manage clinical risks to protect the safety, health,



and well-being of residents, employees, and visitors.
- Respond to resident and family concerns promptly, facilitate appropriate resolutions, and implement corrective actions where necessary.
- Uphold residents' rights and advocate for dignity, choice, privacy, and quality of life.
- Participate in multidisciplinary care conferences and other clinical and operational meetings.

Financial and Operational Management

- Monitor nursing department budgets, expenditures, and financial performance, addressing variances and implementing corrective measures as required.
- Support effective resource allocation, staffing practices, procurement, and supply management within the nursing department.
- Monitor occupancy and work collaboratively with the leadership team to support occupancy targets and the home's operational objectives.
- Support preferred accommodation initiatives in accordance with the home's policies and applicable requirements.
- Oversee effective admission and discharge processes in collaboration with the appropriate departments and healthcare partners.
- Maintain organized and accurate nursing documentation, records, and reporting systems.

Human Resources and Employee Relations

- Oversee nursing department recruitment, onboarding, scheduling-related coordination, employee relations, and workforce development.
- Support performance management, employee engagement, training, and ongoing in-service education.
- Participate in labour relations matters and ensure compliance with applicable collective agreements, where relevant.
- Oversee appropriate processes for payroll, benefits administration, and occupational and non-occupational injury or illness management within the nursing department.
- Promote employee satisfaction, retention, accountability, and a culture of continuous learning.

Compliance and Stakeholder Relations

- Ensure nursing operations comply with applicable long-term care legislation, regulations, occupational health and safety requirements, collective agreements, and organizational policies.
- Maintain current knowledge of regulatory changes, clinical best practices, and relevant healthcare standards.
- Build and maintain effective working relationships with residents, families, employees, physicians, unions,



government representatives, community agencies, and other healthcare partners.
- Collaborate with external healthcare organizations to support coordinated care and continuity of services.
- Participate in strategic planning, operational meetings, and other leadership activities as required.
- Support a safe environment for residents, employees, visitors, and other stakeholders by following applicable health and safety policies and procedures.
- Perform other related duties as required.

Qualifications and Requirements

- Current registration as a Registered Nurse (RN) in good standing with the applicable provincial nursing regulatory body.
- Minimum of three years of nursing experience in a managerial or supervisory capacity within a healthcare setting.
- At least one year of nursing experience in the long-term care sector.
- Strong knowledge of applicable long-term care legislation, regulations, clinical standards, and regulatory requirements.
- Demonstrated leadership, decision-making, problem-solving, and team management abilities.
- Excellent verbal and written communication skills, with strong relationship-building and conflict-resolution capabilities.
- Experience with electronic health records and clinical documentation systems. Familiarity with PointClickCare and Microsoft Office is an asset.
- Experience with clinical quality improvement initiatives, risk management, and evidence-based nursing practices.
- Gerontological Nurse Certification (GNC) or relevant post-diploma education is considered an asset.
- Satisfactory vulnerable sector screening and tuberculosis screening, as required.
- A strong commitment to resident-centred care, dignity, safety, and quality of life for older adults.

Working Conditions

- Requires ongoing professional development to remain current with clinical best practices, technology, legislation, and regulatory requirements.
- The role may involve emotionally challenging situations, conflict resolution, and end-of-life care matters.
- Requires extended periods of computer work, meetings, and movement throughout the long-term care home.
- May involve light to moderate physical activity and occasional hands-on resident care, including assisting with feeding and lifting or transferring residents, in accordance with training and protected handling procedures.
- May involve exposure to biohazards and interactions with residents experiencing cognitive impairment.
- Requires flexibility to respond to operational needs, including participation in an on-call management rotation.

Pay: $90,000.00-$100,000.00 per year

Work Location: In person

📌 Director of Care (Belleville)
🏢 Power Staffing Solutions
📍 Belleville