We're Hiring: Digital Account Manager | IMP Digital — Burlington, ON

Are you a digital-savvy relationship builder who thrives in a fast-paced agency environment? IMP Digital is looking for a rockstar Account Manager to own a portfolio of accounts and drive real results for our clients along with the help of our amazing 25+ team in Burlington.

Location: Burlington, ON (In-Person | Mon–Fri)

Learn more: impdigital.co

The Role

We are looking for an experienced Account Manager who excels at building and maintaining long-term client relationships.

This is a client relationship management role, not a traditional customer service or sales position. You will be responsible for managing an established portfolio of clients, acting as their primary point of contact, understanding their business needs, and ensuring they receive consistent communication, support, and attention.

You will work closely with our internal digital marketing teams to coordinate client requests, communicate priorities, provide updates, and ensure a positive client experience.

The ideal candidate is personable, proactive, highly organized, and confident managing ongoing business relationships with multiple clients at once.

What You Will Do

Client Relationship Management

- Manage an ongoing portfolio of business clients, serving as their dedicated point of contact.
- Build trust and maintain strong, long-term relationships through regular communication and proactive follow-ups.
- Lead client meetings, check-ins, and discussions about their business needs and priorities.
- Manage client expectations, address concerns, and identify opportunities to improve satisfaction and retention.
- Develop a strong understanding of each client's business, goals, and evolving needs.

Internal Team Collaboration

- Act as the main liaison between clients and our PPC, SEO, web, CRM, content, and design teams.
- Communicate client requests,



feedback, and expectations clearly to internal team members.
- Coordinate priorities, follow up on outstanding work, and keep clients informed of progress.
- Collaborate with internal teams to resolve challenges and ensure a consistent customer experience.
- Review completed work to ensure it meets client expectations before delivery.

Account Coordination & Communication

- Manage multiple client accounts, balancing communication, deadlines, and ongoing requests.
- Coordinate client onboarding, regular account meetings, and follow-up activities.
- Maintain accurate client records, meeting notes, and account information.
- Support client renewals, account growth, and long-term retention.
- Proactively identify potential concerns and work with internal teams to resolve them.

What We Are Looking For

Required Qualifications

- Minimum 2–4 years of experience managing an ongoing portfolio of business clients in an Account Manager, Client Relationship Manager, or similar role.
- Demonstrated experience maintaining long-term client relationships, rather than primarily handling one-time customer service interactions.
- Experience working within a digital marketing agency or closely related professional services environment.
- Strong interpersonal skills with the ability to build rapport, establish trust, and confidently communicate with business owners and decision-makers.
- Experience leading client meetings, managing expectations, and resolving concerns.




- Excellent written and verbal communication skills.
- Robust organizational skills with the ability to manage multiple accounts and competing priorities.
- Experience collaborating with internal teams to coordinate client needs and deliverables.
- A proactive, relationship-focused approach to client service and retention.
- Experience using project management, CRM, or ticketing software.

Nice to Have

- Working knowledge of digital marketing services, including PPC, SEO, websites, email marketing, and social media.
- Experience with GoHighLevel, WordPress, Shopify, or Google Analytics.
- Experience working with retail, home improvement, pool, spa, or hot tub businesses.
- Experience supporting client renewals, account growth, and retention.

What We Offer

- 60,000–78,000 annually
- Extended health, dental, and vision care
- Employee Assistance Program
- Paid time off
- Life insurance
- RRSP matching
- On-site parking
- Casual dress
- A collaborative and supportive team environment
- Opportunities for professional growth
- A stable, innovative agency established in 1997

How to Apply

How to Apply

Submit your resume and a short cover letter through Indeed. Tell us about a client relationship you managed that you are proud of and how you kept the work on track.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Burlington, ON L7N 2G3: reliably commute or plan to relocate before starting work (required)

Experience:

- Account Management: 3 years (required)

Work Location: In person

📌 Account Manager – Client Relationship Management (Burlington)
🏢 Interactive MP
📍 Burlington