Job Title: Front Desk & Service Coordinator

Compensation: $16-$18 /hr

Organization: Parachutes for Pets

Location: 6120 1a Street SW, Calgary, AB

About Us

Parachutes for Pets is a Calgary-based nonprofit organization dedicated to honouring the human-animal bond and keeping pets and their people together. We support vulnerable individuals and families through essential pet care services, including our pet food bank, pet safekeeping program, and other community initiatives.

Our Pet Advocacy Centre provides a welcoming space where community members can access support, resources, and services for themselves and their pets.

About the Position

We are seeking a compassionate, reliable, and organized Front Desk & Service Coordinator to join our team at the Pet Advocacy Centre.

This is a hands-on, community-facing position that combines front desk operations, client services, thrift store operations, warehouse support, and occasional animal care and transportation.

As the first point of contact for many of our clients, donors, customers, and visitors, the successful candidate will play an important role in creating a welcoming environment while helping ensure our daily operations run smoothly.

The ideal candidate is someone who enjoys working with both people and animals, can confidently manage multiple responsibilities, and is comfortable working in a busy, sometimes unpredictable environment.

Key Responsibilities

Front Desk & Customer Service

- Manage front desk operations during public opening hours.
- Greet and welcome clients, donors, customers, volunteers, and visitors.
- Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate staff members.
- Take accurate messages for staff and management and communicate information promptly.
- Provide information about Parachutes for Pets, our programs, services, and community initiatives.
- Accept and process monetary donations and assist with donation records.
- Handle challenging or sensitive interactions with patience, professionalism, and compassion.

Thrift Store Operations

- Welcome customers and provide friendly, helpful customer service.
- Assist customers with finding items, answering questions, and completing purchases.
- Operate the point-of-sale (POS) system and process cash, debit, and credit card transactions.
- Receive and intake donated items from members of the public.
- Sort, clean, price, organize, and prepare donated merchandise for sale.
- Restock shelves, organize merchandise, and maintain tidy displays.
- Maintain a clean, organized, and welcoming shopping environment.





Client Services & Program Support

- Welcome and assist individuals accessing our community support programs.
- Complete client intake procedures for the pet food bank and assist clients with accessing available supplies.
- Collect and document intake information for individuals inquiring about our pet safekeeping program.
- Answer general questions about program eligibility, availability, and services.
- Receive client inquiries and communicate messages or requests to the appropriate program staff.
- Stock, organize, and maintain pet food bank shelves and supplies.
- Maintain accurate client records and handle sensitive information with confidentiality.
- Provide compassionate, nonjudgmental support to individuals experiencing difficult circumstances while maintaining appropriate professional boundaries.

Warehouse & Donation Management

- Receive, sort, and organize incoming donations.
- Clean, inspect, and prepare donated items for sale, storage, or distribution.
- Organize warehouse shelves, bins, inventory, and storage areas.
- Assist with maintaining inventory levels and reporting low-stock items.
- Load and unload donations, supplies, and merchandise.
- Help maintain a clean, safe, and organized warehouse environment.
- Follow safe lifting, storage, and material-handling procedures.

Animal Care & Transportation

- Assist with basic animal care, including feeding, enrichment, and supervision, as required.
- Help maintain clean and sanitary animal care areas.
- Assist with animal handling and monitor for any health or behavioural concerns.
- Transport animals to and from veterinary appointments, temporary care placements, or other locations as needed.
- Pick up and deliver donations, supplies, and other program-related items.
- Safely operate organization vehicles and follow transportation procedures.
- Assist with additional animal care responsibilities as required.

Cleaning & General Operations

- Perform routine cleaning duties, including sweeping, mopping, vacuuming, and sanitizing surfaces.
- Maintain cleanliness in public areas, staff spaces, bathrooms, and shared facilities.
- Empty garbage and recycling as required.
- Report maintenance concerns, safety hazards,



or facility issues to management.
- Assist with events, programs, and special projects.
- Support staff and volunteers with daily operational activities.
- Complete required documentation, logs, and checklists.
- Perform other duties as assigned.

Qualifications & Requirements

- Valid driver's license is required.
- Ability to lift and carry up to 50 lbs
- Experience in reception and or retail
- Strong interpersonal and customer service skills, with the ability to communicate effectively with people from diverse backgrounds and circumstances.
- Ability to remain calm, respectful, and professional when navigating difficult conversations, emotionally charged situations, or challenging customer interactions.
- Excellent communication, active listening, and conflict-resolution skills.
- Ability to establish and maintain professional boundaries while providing compassionate client support.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and adapt to changing needs throughout the day.
- Comfortable working independently, taking initiative, and exercising good judgment.
- Reliable, punctual, and able to manage responsibilities with minimal supervision.
- Basic computer skills and willingness to learn new systems.
- Comfortable working around and handling dogs, cats, and other animals.

Preferred Qualifications

- Experience working in a nonprofit or community service environment.
- Experience supporting vulnerable populations or individuals experiencing financial hardship.
- Experience using a POS system and handling cash transactions.
- Previous animal care, dog daycare, or animal rescue experience.

What We're Looking For

We're looking for someone who genuinely enjoys helping people and animals, takes initiative, and understands the importance of creating a welcoming and supportive environment.

Our days can be busy and unpredictable, and this role requires someone who can confidently balance multiple priorities, adapt to changing situations, and work independently.

How to Apply

If you're passionate about helping pets and people, enjoy a varied workday, and want to make a meaningful difference in your community, we'd love to hear from you!

Please submit your resume through Indeed.

Job Types: Full-time, Part time

Pay: $16.00-$17.00 per hour

Benefits:

- On-site parking

Application question(s):

- Are you available to work on weekends?

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

📌 Front Desk & Service Coordinator (Alyth/Bonnybrook/Manchester)
🏢 Parachutes for Pets
📍 Alyth/Bonnybrook/Manchester