Job Overview

Position Title: Volunteer Coordinator Thrifty Boutique.

Reports to: Executive Director and Store Manager

Hours: Full-time, 40 hours per week. Schedule may include some evenings and weekends to meet store and volunteer needs.

Scope:

The Volunteer Coordinator, Thrifty Boutique, is responsible for recruiting, selecting, onboarding, training, scheduling, and supporting the volunteers who are essential to the day-to-day operation of Thrifty Boutique. The Coordinator ensures the store has a reliable, well-trained, and engaged volunteer team so that the Boutique runs smoothly and generates revenue in support of the programs and services of the Chilliwack Hospice Society.

The Volunteer Coordinator will also: carry out activities that increase awareness of Thrifty Boutique and Hospice in the community; foster a positive, welcoming, and inclusive volunteer culture; and work closely with the Store Manager to support efficient store operations.

Duties and Responsibilities:

1. Recruits, interviews, selects, and onboards volunteers to support all areas of Thrifty Boutique, including the sales floor, cashier, donation receiving and sorting, pricing, and merchandising.

2. Develops and carries out volunteer recruitment strategies, including outreach to schools, service clubs, seniors' groups, community organizations, and online and social media postings. Maintains a pool of qualified volunteers to meet ongoing store needs.

3. Ensures all volunteers complete required screening in accordance with Society policy, such as applications, reference checks, criminal record checks,



and signed confidentiality agreements.

4. Provides orientation and training to volunteers on store procedures, customer service, cash handling, health and safety, and the mission and values of the Chilliwack Hospice Society.

5. Creates and maintains volunteer shift schedules in consultation with the Store Manager to ensure adequate coverage during all store hours. Fills vacancies and manages absences and last-minute changes.

6. Is a resource and role model to Thrifty Boutique volunteers. Provides support, supervision, and encouragement through regular communication, check-ins, and volunteer meetings.

7. Evaluates volunteer performance, addresses concerns, and manages volunteer conduct issues, including dismissal when necessary, in accordance with Society policies.

8. Plans and organizes volunteer recognition and appreciation activities to build morale and support volunteer retention.

9. Develops and maintains an accurate volunteer database, tracking contact information, availability, skills, training, and volunteer hours. Provides accurate and timely reports to the Executive Director and Store Manager.

10. Works with the Store Manager to identify volunteer needs and support daily store operations,



assisting on the sales floor or with donations as needed.

11. Promotes Thrifty Boutique and the Chilliwack Hospice Society in the community, building awareness that store proceeds support Hospice programs and services.

12. Participates in Thrifty Boutique staff meetings and in networks pertinent to this position, such as the Coordinators of Volunteers Network Group. Continues with professional development when the opportunity arises.

13. Performs other related duties as assigned.

Qualifications

- Certificate in Volunteer Management or an equivalent combination of related education and experience

- Demonstrated experience recruiting, training, and supervising volunteers, preferably in a retail or non-profit setting

- Retail or thrift store experience is an asset

- Excellent interpersonal, communication, and customer service skills

- Strong organizational and scheduling skills, with the ability to manage multiple priorities

- Demonstrated ability to work effectively both independently and as a team member

- Proficient computer skills, including Microsoft Office and volunteer database or scheduling software

- Understanding of, and commitment to, the values of hospice palliative care is an asset

- Satisfactory criminal record check

- Ability to stand for extended periods and lift donated items as required

Pay: $24.00-$29.00 per hour

Expected hours: 40.0 per week

Advantages:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Volunteer Co-ordinator (Chilliwack)
🏢 Chilliwack Hospice Society - Thrifty Boutique
📍 Chilliwack