Our Purpose at The Little Potato Company is to “Feed the World, better.”

Because we believe everyone, everywhere deserves to eat good, healthy food. And it all starts with our little Creamer Potatoes – one of the most economical, energy efficient, and highly nutritious food crops available.

The Little Potato Company (LPC) is an innovative, fast-growing company in a unique niche market with a dynamic team that embraces diversity and unique differences.

Come join our rapidly expanding company and help us transform the entire potato industry – one little Creamer at a time!

Are you a recent graduate or early-career professional looking to gain hands-on experience in marketing, consumer experience, CRM systems, and customer engagement?

LPC is seeking a Consumer Experience Coordinator to join our Marketing team on a 6-month term contract. This is an exciting opportunity to build practical experience supporting consumer service, reporting, loyalty initiatives, social media engagement, and marketing operations while working alongside experienced marketing professionals.

Reporting to the Social Media & Community Lead, this position is ideally based in Nisku, Alberta and offers a hybrid work arrangement. Remote candidates may also be considered. You'll play an important role in helping LPC deliver exceptional consumer experiences by responding to consumer inquiries, capturing valuable feedback, generating insights, and supporting marketing initiatives that strengthen our relationships with consumers across Canada.

Whether you're a recent graduate or early-career professional, this role offers an excellent opportunity to develop practical experience in consumer engagement, CRM administration, reporting, marketing operations, and customer experience within a collaborative and fast-paced environment.

As the Consumer Experience Coordinator, you'll help ensure every consumer interaction reflects LPC's commitment to quality and service while supporting a variety of marketing and consumer engagement initiatives.

Key Responsibilities for this position include (but not limited to):

Consumer Service

- Utilize HubSpot CRM to capture, document, track, and manage all consumer inquiries and interactions across phone, email, mail, website, and social media channels.
- Respond to and resolve consumer inquiries within established service level standards and timelines, ensuring a positive consumer experience and consistent brand representation.
- Maintain accurate records of consumer interactions, including inquiries,



resolutions, corrective actions, rewards, and ongoing engagement activity within the CRM.
- Monitor and assess consumer engagement trends and feedback to identify opportunities for service improvement and enhanced consumer satisfaction.
- Build and maintain effective working relationships with external service providers, vendors, and platform partners that support consumer service activities.

Reporting & Consumer Insights

- Maintain and monitor consumer service performance metrics and KPIs.
- Prepare recurring reports summarizing consumer inquiries, trends, and engagement.
- Assist in the development of custom CRM reports and dashboards to support departmental decision-making.
- Analyze consumer feedback to identify emerging trends, opportunities, and areas for improvement.
- Work closely with Marketing team to ensure consumer insights are incorporated into campaigns, promotions, and product initiatives.

Consumer Experience Program

- Coordinate day-to-day administration of the Consumer Program.
- Ensure coupons, rewards, and consumer recognition initiatives are delivered accurately and in a timely manner.
- Track program participation, costs, and performance metrics.
- Maintain accurate records of program activities within the CRM.
- Partner with Loyalty and Retention Manager to support the ongoing enhancement of consumer loyalty and retention initiatives.

Technology& Process Improvement

- Support CRM optimization efforts to improve data quality, reporting capabilities, and consumer experience.
- Assist in identifying opportunities to leverage automation, technology, and AI tools to improve response times and service efficiency.
- Maintain data integrity and ensure consumer records are accurate and current.

Marketing Department Support

- Prepare monthly corporate credit card reconciliations, including gathering receipts, verifying expenses, resolving discrepancies, and submitting completed reconciliations for review and approval.
- Create and maintain projects, workflows, and campaign activities in ClickUp.
- Support social media campaigns, community engagement initiatives, promotions,



and special events.
- Provide administrative and project support to the broader Marketing team as required.

Desired Qualifications:

- Post-secondary education in Marketing, Communications, Business Administration, Public Relations, or a related field.
- Recent graduates are encouraged to apply.
- Up to two (2) years of experience in customer service, consumer relations, marketing, communications, or an administrative support role.
- Familiarity with social media platforms and digital communication channels.
- Experience with CRM systems is an asset.
- Experience with HubSpot, ClickUp, email marketing platforms, or loyalty programs is considered an asset.
- Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.

Key Competencies:

- Robust written and verbal communication skills.
- Excellent organization and attention to detail.
- A customer-focused mindset and passion for delivering exceptional experiences.
- Curiosity and willingness to learn new systems and technologies.
- Ability to manage multiple priorities and deadlines.
- Strong analytical and problem-solving skills.
- Ability to work independently while collaborating effectively with a team.

Work Conditions:

This position currently operates under a hybrid work model, which includes a combination of remote and on-site work within an office setting. Employees are expected to perform duties both from home and within the office environment as required. The position involves regular use of computers and various software applications to perform work tasks, maintain organization, and facilitate communication.

Standard Hours: This position typically works standard business hours; however, flexibility is required to support business priorities and consumer service needs.

Extended Hours: Occasional evening or extended hours may be required to support marketing campaigns, promotions, product launches, or time-sensitive consumer inquiries.

LPC offer a competitive salary, comprehensive benefits package & RRSP matching program. We encourage a healthy work life balance with Family Time Off & vacation days.

We thank all applicants but only those selected for an interview will be contacted

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Work Location: Hybrid remote in Nisku, AB T9E 1C6

📌 Consumer Experience Coordinator (6-Month Term) (Nisku)
🏢 The Little Potato
📍 Nisku