Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our staff are committed and passionate about what they do, and take pride in the difference they make in our community. Our values include PERSON-CENTERED, ANTI-OPPRESSIVE and PARTNERSHIP FOCUSED. We also take time to recognize each other and have fun!

SUMMARY OF POSITION

As the Tenant Liaison you will assist in the processes involved in maintaining positive relations with our tenants and landlords, and upkeep of our property management system. Duties will include tenant/landlord communication, coordination of maintenance requests, support to the Manager, Property, Maintenance & Development with Support Services.

HOURS OF WORK

The position will work 35 hours a week, 8:30am – 4:30pm

RATE OF PAY

$31.31-$37.05 per hour

RESPONSIBILITIES

- Representing the Property Department in service resolution meetings, case conferences providing context on the Residential Tenancies Act, Policies and Procedures
- Investigate complaints, setting action plans through collaborative efforts
- Advocates on behalf of vulnerable tenants while maintaining the best interests of all parties through support, education and follow-up.
- Provides operational support to the Manager of Property in the day-to-day implementation of policies and procedure, requesting income verification and setting rental amounts, preparing notices of eviction, preparing files for legal counsel,



and following up on damage arrears, internal housing transfers, and unit inspections
- Communicating with tenants and support staff on compliance around fire code, property and health and safety standards
- Coordinate, show and ensure properties are ready for occupancy, maintaining metrics on vacancy rates and turnover

ESSENTIAL QUALIFICATIONS/REQUIREMENTS

- 1-3 years’ experience in the field of Property Management in such areas as Eviction Prevention, Conflict Resolution, Negotiation and appearing at Landlord and Tenant Board tribunal hearings.
- 2-3 years’ experience in the Mental Health field or working with individuals with mental health and substance use issues.
- Must have a valid Ontario driver’s license, relevant insurance and use of a reliable vehicle.
- University undergraduate degree or college diploma in human service or related business field of study.
- Strong working knowledge of the Residential Tenancies Act, 2006 and other relevant legislation.
- Strong analytical and problem solving skills.
- Excellent public relations, interpersonal skills and able to work in a team atmosphere.
- Effective presentation and facilitation skills.
- Strong oral and written communication skills.
- Intermediate computer skills in Microsoft Word, Excel, and PowerPoint.
- Able to successfully complete and provide a current Police Vulnerable Sector Check.




- Must be willing to work flexible hours to meet the needs of the position.
- First Aid certification, working knowledge of OHSA, WHMIS

Equity Statement

Thresholds Homes and Supports is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The Agency values the diverse and intersectional identities of its employees and community partners and people we serve. The Agency regards equity and diversity as an integral part of excellence and is committed to accessibility for all employees and for all those we serve. Thresholds Homes and Supports seeks applicants who embrace our values of our actual values. As such, we encourage applications from candidates who are from equity deserving communities, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Job Type: Full-time

Pay: $31.31-$37.05 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off

Application question(s):

- Do you have a personal vehicle available for use Monday to Friday?

Education:

- Bachelor's Degree (preferred)

Experience:

- property management: 1 year (required)
- mental health field: 2 years (required)

Licence/Certification:

- Ontario G license (required)

Work Location: In person

📌 Tenant Liaison (Kitchener)
🏢 Thresholds Homes and Supports
📍 Kitchener