TF Warren Group is a premier lining, coating and rail maintenance facility located in Brantford, Ontario. We are currently seeking a Customer Service Coordinator to join our plateline team. Why work for us? We offer an environment where safety is top priority, we believe employees are our greatest strength, we are committed to customer satisfaction.

We also offer very competitive wages, benefits, RRSP, and a Profit Share Plan!

This is a contract position up to 18 months.

This person must be available to work the day shift from 6:00am-4:00pm, Monday through Thursday.

The ideal candidate must also be comfortable working in an industrial setting - office, shop and yard.

Essential Duties and Responsibilities:

The CSR is responsible for all pricing/estimation of Plateline products along with organizing freight.

- Become a point of contact for all Plateline customers
- Provide pricing and estimates on jobs
- Create work orders for Plateline
- Organize freight and shipping
- Assist with invoicing when needed
- Backup for line operations
- Other duties as assigned

Essential Qualifications:

- Proven experience delivering exceptional customer service.
- Previous experience in the steel industry preferred
- Post-secondary education in relevant field, with strong background in math skills and ability to read engineering drawings and blueprints
- Minimum of 1-2 years’ experience in a related role
- Understanding of costing methodology
- Proficiency with project management software and MS Office




- Highly organized with strong ability to multi-task and work within tight deadlines
- Must be a clear communicator and a good listener
- Ability to work independently and as part of the team
- Adhere to company Core Values and safety policies

Physical Requirements:

- Fine motor skills to keyboard/type continuously
- Ability to sit and/or stand continuously at workstation
- Safety sensitive environment, dusty industrial setting
- Flexibility to work overtime to meet production levels, as required
- Personal protective equipment required, including 6-inch CSA boots, eyewear, hard hat

TF Warren Group is an equal opportunity employer. We select candidates based on a fair evaluation of their skills and abilities, measured against the position requirements. We do not use AI in our recruitment process.

We offer an accessible recruitment process that is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation for a disability during any stage of the recruitment process, we invite you to inform the Recruiter that contacted you.

Pay: $22.00-$25.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 3 years (required)

Work Location: In person

📌 Customer Service Coordinator - industrial shop (Brantford)
🏢 TF WARREN GROUP
📍 Brantford