Employment Opportunity: Residential Customer Care Administrative Representative

Temporary Full-Time Position (Maternity Leave Coverage)

Company: Overhead Door Company

Department: Residential Sales

Reports To: Residential Sales Manager

Location: 11703 160 Street NW, Edmonton, Alberta

Employment Type: Temporary, full-time (about [12–18] months)

Anticipated Start Date: immediate

Compensation: $24.00 per hour (about $49,920 a year, based on a 40-hour work week)

Position Summary:

Overhead Door Company is looking for a Residential Customer Care Administrative Representative to cover a maternity leave. This person will support our residential customers through clear communication, service coordination and administrative work. Duties include creating work orders, invoicing and collecting payments, greeting showroom visitors, handling incoming sales calls and online leads. The goal is a positive customer experience from the first contact through follow-up after the service is done.

Key Responsibilities:

Serve as the first point of contact for residential customer inquiries by telephone, email and online platforms.

Greet and help showroom walk-in customers in a professional, welcoming way, and give them product information and guidance.

Handle incoming sales calls and online leads quickly, find out what each customer needs, and pass qualified opportunities to the sales team.

Create and manage work orders in the company system, making sure details are accurate and jobs are scheduled on time.

Prepare invoices and confirm billing is accurate for completed services.

Process customer payments, follow up on outstanding balances,



and escalate overdue accounts when needed.

Answer customer questions about products, services, appointments, billing and their accounts.

Follow internal processes, privacy laws and customer service quality standards.

Support customer retention by providing professional, courteous service at every stage.

Qualifications:

Previous experience in customer service, administration, sales support or a related role.

Strong verbal and written communication skills, and comfort talking with customers in person and on the phone.

A professional, approachable manner when helping showroom visitors.

Ability to handle sales inquiries and leads with a focus on the customer.

High attention to detail and robust organizational skills, especially in billing and payment processing.

Comfort with computer systems. Experience with work order, CRM or accounting software is an asset.

Ability to handle customer concerns professionally and calmly.

Ability to learn new processes and product information quickly and contribute from the start.

Application Process

Qualified candidates are invited to send a resume and cover letter to Amir at [email protected] and Rachelle at [email protected] . Please put “Residential Customer Care Administrative Representative – Temporary” in the subject line. Applications will be accepted until November 12th, 2026.

Overhead Door Company thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $22.00-$24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Residential Customer Care Administrative Representative (Northwest Edmonton)
🏢 Overhead Door Co. of Edmonton
📍 Northwest Edmonton