Customer Service Representative
Remitra | Vaughan, Ontario | Full-time

About Remitra

Remitra is a Canadian fintech company building digital payment and money transfer solutions. We’re looking for a Customer Service Representative to join our team and help customers feel confident using our services.

You’ll join a fast-paced, growing company where teamwork, initiative and clear communication matter.

About the role

You’ll support customers primarily through online chat and email, with some inbound and outbound phone calls. You should be comfortable using digital platforms, answering questions about financial services and handling sensitive information with care.

What you’ll do

- Respond to customer inquiries through chat, email and phone.
- Help customers with account setup, identity verification and navigating our app.
- Answer questions about money transfers, transaction status and account activity.
- Troubleshoot common issues and escalate cases to the appropriate team.
- Keep accurate records of customer interactions and follow up on unresolved requests.
- Follow privacy, security and verification procedures.
- Share customer feedback to help improve our services and support experience.

What we’re looking for





- Some previous experience in customer service or customer support.
- Strong written and spoken English, with a professional and friendly communication style.
- Confidence supporting customers online and speaking with them over the phone.
- Comfort using apps, online platforms and customer support tools.
- Patience, attention to detail and good problem-solving skills.
- Ability to manage multiple conversations and adapt to changing priorities.
- Sound judgment when handling confidential customer information.

Nice to have

- Experience in financial services, banking, fintech or money transfers.
- Familiarity with customer identity verification processes.
- Experience using CRM systems or support ticketing platforms.
- Additional language skills.

Why join Remitra?

You’ll help customers with services that matter to their everyday lives, work closely with a team-oriented team and have opportunities to grow as the company expands.

Interested? Apply through LinkedIn with your resume and a brief overview of your customer service experience.

Pay: $20.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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