Coordinate window and door service requests, warranties, and scheduling while ensuring exceptional customer service.

VDK Group Inc. is a agile, family-owned and operated company specializing in high-quality windows, exterior doors, overhead doors, and commercial glazing systems. We take pride in our craftsmanship, customer satisfaction, and commitment to building lasting relationships with our employees and customers.

VDK Group Inc. is currently seeking a full-time Customer Service Coordinator to join our Residential Windows & Doors Division. This role is responsible for coordinating customer service requests, managing warranty inquiries, scheduling service appointments, and ensuring timely communication between homeowners, builders, service technicians, and internal departments. The successful candidate will be highly organized, detail-oriented, and committed to providing exceptional customer service in a fast-paced environment.

What You'll Do

- Main point of contact for our customers, from the time an order is placed until the delivery of product.
- Maintain a professional, positive, and customer-focused approach in all interactions.
- Responsible for maintaining continual customer inbox and phone line, all messages must be replied to within one business day
- Deliver effective communication with customers, notify customers early and clearly of any delays, backorders, and partial deliveries
- Work closely with Fulfillment Manger to receive current order status and continuously communicate clear updates to customers
- Manage customer relations, handle all complaints and concerns from start to finish, including but not limited to; damage reports, service issues
- Uphold accurate customer files and order records in company system.

What You'll Bring

- Previous experience in customer service,



scheduling, or administrative coordination.
- Experience in the residential window and door industry, construction, or building materials is considered an asset.
- Strong organizational skills with the ability to manage multiple service requests and priorities.
- Excellent verbal and written communication skills.
- Ability to handle customer concerns professionally and find practical solutions.
- Proficiency with Microsoft Office and the ability to learn company-specific software.
- Strong attention to detail and accurate recordkeeping.
- Ability to work independently while collaborating with multiple departments.
- Basic knowledge of residential window and door products, installation methods, and warranty processes is an asset.

Compensation and Benefits

- Competitive wage commensurate with experience
- Private benefits plan
- Life and AD&D; Insurance coverage
- Group RRSP/DPSP Matching Program
- Professional development and career advancement opportunities
- Company events and team-building activities
- Company discounts
- A collaborative and supportive team setting

Why Join VDK?
Start your rewarding career with VDK Group Inc. and become part of a growing, family-owned company that values teamwork, quality, and customer satisfaction. We offer a supportive work environment, opportunities for professional development, and the chance to build a long-term career within our Residential Windows & Doors Division. At VDK, your contributions make a difference, and you'll play an important role in ensuring our customers receive the exceptional service and workmanship they expect.

VDK Group Inc. is committed to providing reasonable accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify Human Resources.

📌 Customer Service Coordinator (Norwich)
🏢 VDK Group
📍 Norwich