Location: Winnipeg International Airport - YWG

Position: Guest Service Officer

Department: Operations

Terms of Employment: Permanent, Part Time, Shift, Weekend, Day, Evening, Holidays

Reports to: Supervisor/Duty Manager

Start Date: ASAP

Overall Responsibility:

Welcome and assist guests in our premium airport lounge. As the first point of contact, you will ensure a warm reception for travelers, verify access credentials, and support a seamless, high-quality lounge experience. The GSO will also monitor lounge conditions to ensure we follow our Company’s standards.

Key Areas of Duties and Responsibility:

- To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering and leaving the lounge.
- Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify payment method and process, collect accurate payment.
- To contact airlines for any necessary information if requested by the customer.
- To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
- To assist passengers with their luggage if required.
- To assist with inventory check of beverages and lounge equipment.
- To collect dirties and support the back of the house, ensure washroom & shower room checks are done.
- To prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
- To serve customers at the food counter.
- To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
- Complete and maintain incident reports,



daily activity reports, closing reports or other reports as requested by management.
- Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
- Monitor, record and balance petty cash.
- Physical counts of collections and supporting document like vouchers, invitation cards, and slips etc.to be recorded.
- Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
- To be able to work as a team and assist other colleagues within different responsibilities.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- To undertake other jobs assigned by superior from time to time, such as, cover duties for colleague during their break time.
- Always ensure that you clean and sanitize your work area before shift ends.

Requirements

- Serving It Right certified.
- Able to work different hours of shift, no fixed schedule.
- Strong sense of customer service.
- Communication and writing skills.
- Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint).
- Good organizational skills.
- Positive attitude and self-motivated.
- High sense of responsibility and attention to detail.
- Ability to prioritize.
- Problem solving ability.
- Knowledge of Winnipeg International Airport.
- Physical solid.
- Able to stand for long hours.
- Able to lift up 50lbs baggage.

Pay: From $18.27 per hour

Benefits:

- Flexible schedule

Experience:

- Customer service: 2 years (preferred)

Work Location: In person

📌 Guest Service Officer (Winnipeg)
🏢 Plaza Premium Group
📍 Winnipeg