E-Commerce Specialist

Company Overview

Milo Enterprises Inc., founded in 2006, has grown from a small family business into a global e-commerce operation. Our products are sold across North America and Europe through Amazon and other major online marketplaces.

We are looking for a motivated E-Commerce Specialist to support the day-to-day performance, optimization, and growth of our online product portfolio.

Position Summary

We are seeking an E-Commerce Specialist with at least 1 year of experience in e-commerce, digital marketing, marketplace management, online retail, or a related field.

This role supports multiple areas of our e-commerce operations, including advertising and keyword optimization, product listings, pricing and promotions, customer service, and marketplace operations.

You will monitor product and advertising performance, identify opportunities for improvement, maintain marketplace listings, support promotional activities, respond to customer-related issues, and work with internal teams to resolve operational or marketplace problems.

Previous Amazon or marketplace experience is an asset but is not required.

Key Responsibilities

Advertising, Keywords & Listing Optimization

- Manage and optimize PPC and marketplace advertising campaigns.
- Conduct keyword, search-term, and competitor research.
- Monitor advertising performance including CPC, CTR, conversion rate, ACOS, ROAS, and sales.
- Adjust bids, budgets, targeting, keywords, and campaign structure based on performance.
- Optimize product titles, bullet points, descriptions, search terms, and other listing content.
- Support SEO and improve product visibility across online marketplaces.
- Monitor listing performance and identify opportunities to improve traffic and conversion.

Pricing & Promotions

- Monitor product pricing, competitive positioning, and marketplace conditions.
- Support promotional planning, discounts, coupons, deals, and seasonal campaigns.
- Review product performance, inventory levels, and margins when recommending promotions.
- Help identify products requiring pricing adjustments or promotional support.




- Monitor promotion performance and recommend changes where needed.

Customer Service & Product Feedback

- Assist with customer inquiries, complaints, warranty requests, and product-related questions.
- Coordinate with internal teams to resolve customer issues efficiently.
- Review customer feedback, reviews, returns, and recurring complaints.
- Identify common customer pain points and recommend improvements to products, listings, or instructions.
- Help maintain a positive customer experience across marketplace channels.

Marketplace Operations & Troubleshooting

- Monitor product listings for errors, suppressed listings, missing information, pricing issues, inventory issues, and other marketplace problems.
- Troubleshoot listing and account issues with marketplace support teams.
- Coordinate with marketing, logistics, customer service, finance, and other internal teams as needed.
- Support inventory, fulfillment, product launch, and marketplace-related operational tasks.
- Maintain accurate product information across multiple marketplaces.
- Assist with marketplace cases, compliance requests, and general account maintenance.

Reporting & Performance Analysis

- Monitor product sales, advertising performance, conversion, traffic, pricing, and inventory trends.
- Prepare regular reports and identify areas requiring action.
- Recommend improvements based on marketplace and product performance data.
- Track the impact of advertising, listing, pricing, and promotional changes.

Required Qualifications

- Diploma or degree in Business, Marketing, E-Commerce, Communications, or a related field, or equivalent practical experience.
- At least 1 year of experience in e-commerce, digital marketing, online retail, marketplace management, or a related role.




- Strong analytical skills and comfort working with data and performance reports.
- Proficiency with Microsoft Excel.
- Strong attention to detail and organizational skills.
- Ability to manage multiple products, projects, and priorities.
- Strong written and verbal communication skills.
- Comfortable troubleshooting problems and working across different departments.

Preferred Qualifications

- Experience with Amazon Seller Central, Amazon Advertising, or other online marketplaces.
- Familiarity with PPC, keyword research, SEO, and listing optimization.
- Experience with Amazon Sponsored Products, Sponsored Brands, or Sponsored Display.
- Familiarity with tools such as Helium 10, Jungle Scout, Google Ads, or similar platforms.
- Experience with pricing, promotions, coupons, or marketplace deals.
- Experience with Shopify, Walmart Marketplace, or other e-commerce platforms.
- Customer service or marketplace support experience is an asset.

Why Join Us

- Gain hands-on experience across multiple areas of e-commerce and marketplace management.
- Work directly with established consumer products across international marketplaces.
- Develop practical experience in advertising, SEO, pricing, promotions, customer experience, and marketplace operations.
- Work with real marketplace performance data and business challenges.
- Opportunities for increased responsibility and growth opportunities.

Application Instructions

Please submit your resume outlining your experience in e-commerce, digital marketing, marketplace management, advertising, online retail, customer service, or related areas.

Previous Amazon experience is welcome but not required. Candidates with transferable experience and a strong willingness to learn are encouraged to apply.

Selected candidates will be contacted for an initial discovery call.

Job Types: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Application question(s):

- What is your current work eligibility (Work Permit/PR/Citizen)

Education:

- Bachelor's Degree (preferred)

Experience:

- Digital marketing: 1 year (required)

Work Location: In person

📌 E-Commerce Specialist (Vancouver)
🏢 Milo Enterprises
📍 Vancouver