Work Schedule: Rotating shifts – 2 weeks of day shifts followed by 2 weeks of night shifts

Reports To: Regional Manager

Mandatory Minimum Requirements: Ontario Security Licence, Emergency or Standard First Aid, Smartserve, 25+ Years of Age, G Class Drivers licence with clean driving record

Job Summary

We are looking for a reliable, organized, and detail-oriented Dispatcher to oversee daily dispatch operations and coordinate staff scheduling. The successful candidate will help ensure smooth operations, maintain effective communication with clients and staff, and assist in resolving operational issues.

This position requires robust communication, problem-solving, and computer skills. Training will be provided to help the successful candidate learn our procedures and systems.

Key Responsibilities

- Oversee and coordinate daily dispatch operations to ensure smooth and efficient workflow.
- Prepare, organize, and maintain staff schedules based on operational requirements.
- Monitor staff attendance, shift coverage, and daily staffing requirements.
- Coordinate shift changes, replacements, and last-minute staffing adjustments when required.
- Communicate with clients, staff, and management to address questions, requests, and operational concerns.
- Monitor ongoing operations and respond promptly to unexpected situations or emergencies.
- Identify operational issues, assess situations, and implement appropriate solutions.
- Prepare and maintain daily dispatch reports, shift reports, and other operational documentation.
- Track and report attendance, staffing levels, incidents, and other relevant operational information.
- Provide regular updates and reports to the Regional Manager regarding dispatch activities and operational performance.
- Ensure accurate records are maintained and all required information is documented properly.
- Follow company policies, procedures, and established communication protocols.
- Assist with training new staff on dispatch procedures and operational requirements when needed.




- Maintain professionalism and composure when handling multiple tasks or time-sensitive situations.
- Support continuous improvement by identifying opportunities to improve dispatch efficiency and communication.

Qualifications and Skills

- Good command of English, including robust verbal and written communication skills.
- Ability to communicate professionally and effectively with clients, staff, and management.
- Good working knowledge of Microsoft Outlook, Excel, and Word.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent problem-solving and decision-making abilities.
- Strong attention to detail and accuracy when preparing schedules and reports.
- Ability to work independently and as part of a team.
- Ability to remain calm, professional, and focused in a fast-paced environment.
- Willingness to learn new systems, procedures, and company policies.
- Previous experience in dispatch, scheduling, customer service, or operations is an asset but not required.

Training

Training will be provided to familiarize the successful candidate with company procedures, dispatch systems, reporting requirements, and daily operational responsibilities. Use of Force Training will be provided and is a requirement.

Work Schedule Requirements

- Must be available to work rotating day and night shifts.
- Rotation consists of two weeks of day shifts followed by two weeks of night shifts.
- Must be dependable, punctual, and able to maintain consistent attendance.
- Flexibility may be required to meet operational needs.

Ideal Candidate

The ideal candidate is a dependable and proactive individual who takes responsibility, communicates effectively, and can manage scheduling and dispatch activities with minimal supervision after training. We are looking for someone who can think critically, resolve problems efficiently, and work well with both clients and team members.

If you are organized, professional, comfortable using Microsoft Office, and interested in developing your career in dispatch and operations, we encourage you to apply.

Pay: $18.50-$19.25 per hour

Work Location: In person

📌 Dispatcher - Security (Laurentian Hills)
🏢 Tone-Gar Security Services
📍 Laurentian Hills