Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués.

Time Type:

Régulier

Job Description :

Engineer, Provisioning

Job Summary

Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.

Job Responsibilities

- Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
- Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
- Monitor and manage Cisco CNR/PNR IP address provisioning
- Monitor and manage Cisco RDU/PCP device provisioning
- Monitor and manage Cisco DPE TFTP service
- Monitor and manage regional IP assignment an usage as related to HSD services
- Proactively anticipate service needs and changes and react accordingly.
- Work with other regional Provisioning engineers to provide support and backup
- Assist with the development, analysis, configuration, and implementation of service changes.
- Project planning, including cost analysis and timeline estimates




- Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
- Working with other regional engineers in testing of new products and services
- Work with vendors and other third-parties as necessary for product support and integration
- Participate in future technology direction discussions leveraging experience and active research
- Documentation of systems and application design and configuration
- Participate in off-hours maintenance as necessary

Job Qualifications:

- Good understanding of DOCSIS, QAM Video, IP Video, Packet Cable
- Understanding of eMTA, cable modems and ONT operations
- Knowledge of control platforms (DAC, DNCS, CMTS, OLT, vCMTS)
- Knowledge of general networking and IPV6
- Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
- Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
- Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
- 5+ years in the Cable/MSO environment or similar industry
- Working experience with DOCSIS provisioning
- Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
- Understanding of network connectivity and troubleshooting
- Availability to resolve urgent provisioning environment problems outside of business hours.
- Clear and effective communication skills, both written and spoken
- Ability to thrive in a dynamic, fast-paced workplace.
- Exceptional analytical and technical aptitude.
- Great organizational, time management, and problem-solving skills.

Preferred Qualifications:

- Experience with daily operation of Cisco CNR/PRN and RDU/PCP
- Experience building and understanding Cable Modem configuration files
- Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications




- Experience with configuration of CPE using the TR-069 and related specifications
- MySQL, Perl, PHP, BASH, LAMP/SAMP
- Experience with PacketCable and SIP
- Experience with SNMP
- Experience with troubleshooting tools such as Wireshark
- Advanced Linux experience
- Working experience with MySQL, MongoDB
- Experience with VM

You’ll benefit from:

- Flexibility: Yes, we think that what you do matters. At work and at home.
- Fun: We laugh a lot, it makes every day brighter.
- Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
- Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
- Benefits: We’ve got you covered.
- Career Evolution: Join us and we will give you the tools to achieve your career goals!
- Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

#LI-HYBRID

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif.

En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients.

Si vous avez besoin de mesures d'adaptation, quelles qu’elles soient, en ce qui concerne notre processus de recrutement, veuillez nous contacter en toute confidentialité à [email protected]

📌 Specialist, Provisioning (Burlington)
🏢 Cogeco Connexion
📍 Burlington