Administrative Assistant

Stoney Creek Community Homes Inc. (SCCHI) is a non-profit, affordable housing provider that operates properties in Stoney Creek. Stoney Creek Community Services Corporation (SCCSC) manages non-profit properties throughout southern Ontario. Our head office is located in Stoney Creek.

We are looking for an Administrative Assistant who will provide administrative support to our Tenant Services, Maintenance, Finance departments and Executive Leadership. The role assists with front-line communication, record management, and general office tasks to support day-to-day operations.

This position is ideal for someone who enjoys working with the public and collaborating with fellow co-workers. The ideal candidate will be comfortable with exposure to emotionally charged or challenging situations.

This role requires communication across various departments within the company and with applicants and tenants. Excellent communication skills and diplomacy are required.

Hours of work: Monday-Friday 9am-5pm.

Main duties

- Greet and assist visitors, applicants, tenants, and vendors.
- Respond to routine inquiries and escalates complex matters appropriately.
- Receive and respond to applicant and tenant complaints and concerns, using tact, empathy, and conflict de-escalation techniques to manage emotionally charged interactions while identifying key issues and coordinating follow-up actions with the appropriate departments.
- Open, sort, and distribute incoming email, mail, and faxes.
- Prepare and deliver correspondence, statements, receipts, and other documents,



including RGI calculation requests, rent and tax receipts, tenant services and maintenance notices, and parking passes.
- Photocopy, collate, scan, and file documents electronically and physically.
- Maintain accurate tenant records in the property management software, including contact and insurance information.
- Process rents, subsidies, and other payments, issue receipts, and document in the property management software.
- Manage common room rentals, take deposits and payments, issue receipts, and return deposits.
- Follow up with applicants regarding application status and outstanding documentation.
- Track and follow up with tenants regarding outstanding documentation, including RGI calculation requests.
- Maintain electronic and paper records in accordance with policies, privacy requirements, and record retention standards.
- Order office and printer supplies.
- Other duties related to the position may be assigned.

Qualifications:

- Post-secondary diploma in Administrative Support, Business Administration, or a related field.
- Two (2) years of administrative experience. Housing or property management environment preferred.




- Proficiency in Microsoft Office Suite (Word, Outlook, Excel). Experience with Yardi is an asset.
- Ability to handle confidential and sensitive information with discretion.
- Excellent communication skills, both written and verbal.
- Excellent customer service, conflict resolution, and relationship-building skills.
- Ability to prioritize tasks and work efficiently with minimal supervision.

Employment is conditional on providing a criminal background check within the first 60 days.

Compensation and Benefits

- Starting Hourly Wage: $23.09 - $24.01
- Company RPP with matching 6% contributions
- Health and Dental Benefits
- 3 weeks’ vacation to start
- 5 days personal time
- 5 days sick time
- Mileage as per company policy

Thank you to all that apply. This posting is for an existing vacancy, however, only those applicants that are being considered will be notified.

We are committed to equity, diversity, and inclusion in our hiring practices and workplace. Accommodations are available upon request throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: $23.09-$24.01 per hour

Expected hours: 37.5 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Hamilton, ON L8H 2L4: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Ontario Driving Licence (required)

Work Location: In person

📌 Administrative Assistant (Hamilton)
🏢 STONEY CREEK COMMUNITY HOMES
📍 Hamilton