Job Summary

We are seeking a professional and organized Front Desk/Receptionist to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our Clinic The ideal candidate will possess strong communication skills, proficiency with office software, and experience in clerical or medical office environments. This position offers an opportunity to work in a dynamic setting where organizational skills and attention to detail are highly valued.

Duties

- Greet visitors and clients promptly and professionally, creating a welcoming workplace
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks as needed
- Handle scheduling, appointment setting, and calendar management for staff or providers
- Maintain filing systems, both electronic and paper-based, ensuring documents are organized and accessible
- Assist with administrative support including proofreading documents, managing correspondence, and handling mail
- Support bookkeeping activities such as invoicing or record keeping when necessary




- Ensure the reception area remains tidy and organized throughout the day
- Provide excellent customer support by addressing inquiries efficiently and courteously
- Perform clerical duties including typing, filing, and maintaining office supplies

Experience

- Prior experience in office administration or clerical roles is preferred
- Experience with QuickBooks, Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace is highly desirable
- Background in medical ,dental office or rehab clinic settings is a plus.
- Strong computer skills with the ability to handle data entry accurately and efficiently
- Excellent phone etiquette with experience managing multi-line phone systems
- Proven organizational skills with attention to detail in proofreading and document management
- Previous experience in customer service or customer support roles is beneficial
- Familiarity with front desk operations and administrative responsibilities in a professional environment

Pay: $17.60-$26.69 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Front Desk/Receptionist (Waterloo)
🏢 Lancaster Physiotherapy and Health Care
📍 Waterloo