The Box Office Clerk is responsible for day-to-day box office duties and responsibilities.
Duties - Union
- Supports the Patron Services Coordinator to administer the day-to-day operations of the KCT box office and administration office.
- Prepares daily attendance records and maintain reports for all receipts and cash deposits for box office.
- Supervising the closing and balancing of daily sales for events and the filing of cash settlement reports and payments.
- Maintains inventory of all box office and office supplies.
- Assists with box office efforts regarding special sales periods (i.e., option periods, season sales, comps) and daily ticket sales.
- Answers patron inquiries at the box office by email and over the phone and process phone and in person orders using KCT Ticketing Software.
- Engages with KCT patrons and support their ticketing needs.
- Responds to public inquiries.
- Maintains knowledge of performances available for sale.
- Perform other duties as required.
Results and Activities - Non union
Credentials - Union
- High school graduation or equivalent
- Experience
- Bondable/ Cash Handling
Knowledge - Non Union
Skills & Abilities - Non Union
Competencies
- Teamwork
- Communication Excellence
- Service Excellence
- Flexibility
- Computer literacy
Posting Text
Physical Demands
Special Instructions to Applicant
Please note: applications are only accepted until 4:00pm on the closing date.
Additional Hiring Information
Please ensure that you have a resume and Driver’s Abstract to attach, as these are required documents when applying to this posting. If you do not currently possess a Driver’s Licence, or are waiting to receive a Driver’s Abstract, you are still eligible to apply. Please upload a word document stating “Driver’s Abstract is on order” or “Do not possess a Driver’s Licence”.
Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.
Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.
Please attach copies of your education/membership(s) as “other documents”.
Pay Rate
Starts at $30.64 with 2 step progressions to $34.29 plus 14% in lieu of vacations, benefits and statutory holidays
Posting Date
10/29/2026
Closing Date
11/13/2026
Days of Work
Wide-ranging - day, evening and weekends
Standard Hours per Day
7
Hours of Work
Work can be varied from 8am – 10pm.
Work Location
COMMUNITY THEATRE
Specify Work Location
In addition to KCT, this position also attends a variety of community events.
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Driver's Abstract
Optional Documents
- Other Document 1
- Other Document 2
- Other Document 3
📌 Casual Box Office Clerk (Cultural District)
🏢 City of Kelowna
📍 Cultural District
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