Program: Housing Supports Program
Position: Program Coordinator
Full-Time, Term: 35 Hours per Week
Anticipated Schedule: Weekday, Daytime; Occasional evenings and weekends to support work within the community.

Agency Overview
The Elizabeth Fry Society of Northern Alberta (EFry) advances the dignity and worth of women, girls, and gender-diverse people who are criminalized and those considered at risk. We offer programs and services in community and in prisons that address the ongoing and unique challenges experienced by the people we serve.

We remain deeply concerned about the over-representation of Indigenous women in our carceral systems and the intersections of poverty, addictions, mental health, homelessness, and criminalization.

One of our priorities is addressing the intersections of homelessness and criminalization. Through our partnerships, EFry operates and develops housing initiatives that support women and gender-diverse people in working toward stability, independence, and their individual goals.

Our housing programs provide opportunities for individuals who have experienced barriers such as homelessness, institutionalization, poverty, mental health challenges, and other systemic barriers to access housing and the supports needed to move forward.

Position Overview
EFry is seeking compassionate, resourceful, and organized Housing Coordinators to support individuals navigating housing systems and working toward greater stability and independence.

The Housing Coordinator serves as a key liaison between participants, landlords, housing providers, community agencies, and government services. This position supports individuals through the housing process, from initial screening and intake to identifying barriers, accessing essential services and benefits, securing appropriate housing, and establishing connections that support housing stability.

Working collaboratively with participants and community partners, the Housing Coordinator provides practical assistance, advocacy, referrals, and ongoing coordination to help individuals navigate complex systems and achieve their housing goals.

This position requires strong relationship-building skills, knowledge of housing and community resources, and the ability to balance individual participant needs with program requirements and operational priorities.

Key Responsibilities

1. Housing Coordination & Participant Support

- Conduct initial screenings, intakes, and assessments to determine service eligibility and identify individual needs, circumstances, and housing goals.
- Work alongside participants to identify housing barriers, develop housing plans, and establish practical steps toward greater stability and independence.
- Support individuals in navigating the housing system, identifying suitable housing options, and addressing barriers to securing housing.
- Assist participants with applications for identification, income support, financial benefits, and other essential services.
- Support participants in gathering required documentation and completing applications for housing and community resources.
- Provide housing navigation, advocacy, and practical support throughout the transition toward independent housing.
- Maintain communication and follow up with participants to monitor progress, identify emerging needs, and support successful housing outcomes.

2. Community Referrals & Partnerships





- Establish and maintain relationships with community agencies, housing providers, government departments, and other service partners.
- Coordinate referrals to appropriate community resources, including mental health and addictions supports, treatment programs, income support, health services, and alternative housing providers.
- Facilitate connections with partner agencies and support participants in navigating referral processes and accessing services.
- Collaborate with community partners to identify available resources and address gaps in service.
- Maintain current knowledge of community resources, housing opportunities, eligibility requirements, and referral pathways.

3. Landlord & Housing Relationships

- Develop and maintain positive relationships with landlords, property managers, and housing providers.
- Assist participants in identifying appropriate rental opportunities and navigating the application process.
- Support communication between participants and landlords, where appropriate, to help address housing concerns and promote successful tenancies.
- Assist in identifying and resolving potential tenancy barriers, including documentation, communication, and access to community supports.
- Advocate for participants while fostering positive relationships with housing providers.

4. Program Administration & Reporting

- Maintain accurate and timely participant files, intake records, referrals, and housing outcome documentation.
- Track participant progress, housing placements, referrals, and other program outcomes in accordance with funding requirements.
- Prepare required program statistics, reports, and documentation for funders and internal reporting.
- Maintain confidentiality and ensure documentation and information sharing align with EFry policies and applicable privacy requirements.
- Contribute to program development, service improvements, and effective community partnerships.
- Other duties as assigned.

What We're Looking For
The successful candidates will:

- Approach their work with compassion, respect, and a person-centred mindset.
- Understand that housing stability involves more than securing a physical space and recognize the importance of addressing barriers that can impact long-term success.
- Be resourceful and comfortable navigating complex systems, advocating for participants, and finding solutions when barriers arise.
- Build trust with participants while maintaining appropriate qualified boundaries.
- Enjoy building relationships and collaborating with landlords, community agencies, and service providers.
- Be proactive, organized, and able to follow through on commitments and referrals.
- Demonstrate flexibility and adaptability when supporting different programs, participants, and operational needs.
- Be committed to equity, dignity, inclusion, harm reduction, and trauma-informed practice.

Skills, Education and Other Qualifications
The ideal candidate will have:

- Strong knowledge of and respect for Indigenous peoples, communities, cultures, histories, and contemporary experiences.
- Demonstrated commitment to culturally responsive,



trauma-informed, strengths-based, and relationship-based practice.
- Experience working alongside Indigenous women and/or gender-diverse people in a community, social service, cultural, or related setting.
- Awareness of Indigenous communities, resources, organizations, Elders, Knowledge Keepers, and community supports.
- At least two years' experience working in a professional or community-based setting.
- Post-secondary education in social work, sociology, psychology, women's studies, Indigenous studies, human services, or a related field is preferred. Equivalencies will be considered.
- Strong relationship-building, facilitation, organization, and program coordination skills.
- Compassion, empathy, cultural humility, and the ability to build respectful and trusting relationships.
- Understanding of the impacts of colonization, systemic discrimination, intergenerational trauma, poverty, homelessness, criminalization, violence, social isolation, and other barriers experienced by Indigenous communities.
- Understanding of trauma-informed and strengths-based approaches, including the importance of choice, safety, trust, collaboration, empowerment, and self-determination.
- Intersectional feminist values and a commitment to supporting women, Two-Spirit, non-binary, and gender-diverse people.
- Strong communication, interpersonal, documentation, and advocacy skills.
- Ability to recognize the limits of one's own knowledge and seek guidance from appropriate Indigenous community members, Elders, Knowledge Keepers, and cultural supports.
- Ability to work independently while contributing effectively to a team-oriented team environment.
- Valid driver's licence, appropriate insurance, and access to a reliable vehicle for work-related travel.
- Familiarity with the ETO (Efforts to Outcomes) data management and reporting system is considered an asset. Applicants with experience using ETO are encouraged to highlight this in their application.

We welcome applicants with a combination of education, professional experience, lived experience, and a demonstrated commitment to housing stability and community-based support.

Schedule & Term
This is a full-time, term position of 35 hours per week, scheduled primarily Monday to Friday, 8:30 a.m. to 4:30 p.m., including an unpaid lunch period.

The position will occasionally require evening and weekend work to support participants, community events, cultural programming, workshops, and other program activities. These requirements will be scheduled based on program needs and planned activities.

How to Apply
Interested candidates should submit a resume and cover letter outlining their relevant experience and connection to the position to:

[email protected]

Please include "Housing Coordinator Application" in the subject line.

Applications will remain open until the position is filled. Only those selected for an interview will be contacted. No phone calls or in-person visits please.

The Elizabeth Fry Society of Northern Alberta is an equal opportunity employer. We strongly encourage applications from Indigenous women, women with lived experience, and individuals from diverse backgrounds.

Pay: $25.00-$28.00 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match

Work Location: In person

📌 Housing Coordinator (Edmonton)
🏢 Elizabeth Fry Society of Northern Alberta
📍 Edmonton