About Us

We’re a fast-growing company in the pet industry, partnering with retailers, distributors, and private‑label brands across North America and Europe. Our team is passionate about delivering high-quality pet treats and chews, exceptional service, and long-term value to our customers. As we continue to expand globally, we’re looking for a Sales Support Coordinator who thrives in a dynamic environment and loves helping teams and customers succeed.

Role Overview

The Sales Support Coordinator plays a key role in ensuring our sales team operates smoothly and efficiently. You’ll be the backbone of day-to-day sales operations—managing inquiries, preparing documentation, coordinating samples, maintaining CRM accuracy, and supporting the execution of customer programs. This role is perfect for someone who is detail-oriented, organized, and excited about the pet industry.

Key Responsibilities

Sales Operations & Administration

- Prepare quotes, product information sheets, presentations, and sales materials
- Maintain accurate and up-to-date CRM records, including customer details, opportunities, and follow-ups
- Support the sales team with order processing, pricing updates, and documentation
- Coordinate sample shipments, tracking, and communication with customers

Customer Support

- Respond to customer inquiries with professionalism and speed




- Assist with onboarding new accounts, including documentation and setup
- Provide ongoing support to existing customers, ensuring timely communication and issue resolution

Cross-Functional Coordination

- Collaborate with production, logistics, and inventory teams to ensure accurate lead times and product availability
- Monitor inventory levels and flag potential shortages or delays
- Support the execution of promotional programs, product launches, and trade show preparation

Reporting & Analysis

- Generate weekly and monthly sales reports
- Track KPIs, customer activity, and pipeline progress
- Assist with forecasting and demand planning

Qualifications

- 1–3 years of experience in sales support, customer service, or administrative roles (pet industry experience is a strong asset)
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication
- Comfortable working in a fast-paced environment with shifting priorities
- Passion for the pet industry and a customer-first mindset

What We Offer

- Competitive salary
- Opportunities for growth within a rapidly expanding company
- A supportive, collaborative team that values initiative and creativity

Job Types: Full time, Permanent

Pay: $40,000.00-$55,000.00 per year

Work Location: In person

📌 Sales Support Coordinator – Pet Industry (Vaughan)
🏢 Masters Best Friend
📍 Vaughan