EXPERIENCED HOME CARE COORDINATOR NEEDED - MUST HAVE MEDICAL COORDINATION EXPERIENCE TO BE CONSIDERED

We are looking for a casual coordinator with versatile availability for both our 7am-3pm and 3pm-11pm shifts. This would be primarily weekend work but there may be some weekdays available as well. Schedules are prepared a month at a time so you would know your work schedule well ahead of time.

Work is done within our Richmond office.

Casual Staff receive a $15 monthly phone allowance.

Must have experience with coordination in the medical sector including intake, scheduling and communication/customer service, preferably with a home care company.

Under the direction of the Operations Manager or Coordination Supervisor, the Assignment Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. Utilizing a computerized scheduling system, they will assign staff based on specific requirements derived from both private and/or government referrals.

Responsibilities

· Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff, office staff and of course our vendors and clients.

· Ensure staff availability is maintained for all frontline staff in order to stream line client booking and minimize delays in client visit bookings

· Address sick call and book offs as soon as information is received to ensure shift is covered if at all possible.



Notify client and vendor of any changes to the visit including; a time change, alternate date offered for care or different worker being assigned due to the sick call/book off or even inability to provide a visit. All missed care/or cancelled care require us to phone the client and confirm that they are safe and then the vendor must be notified. Document and report as necessary per program.

· Receive and enter into the computer system new referrals from private or government sources

· Determine if referrals can be accepted based on available staffing resources

· Take great care to assign appropriate staff to clients needing care based on a variety of factors including time frame requested by client, staff availability and matching skill, keeping in mind distance from staff to client’s home

· Investigate all NSNF visits for all staff and clients, reporting and documenting attempts, conversations and contacts for all parties involved.

· Build a care schedule that supports continuity of care

· Enter and update employee availability if there are any changes to their set availability

· Update client visit changes as soon as they are received within our medical program.



Including but not limited to changes in care needs, frequency, care holds or discharges.

· Respond professionally and courteously to all calls and electronic communication from funders, staff, clients and families, taking immediate action as needed

· Document and appropriately report all incidents and complaints and escalate to a manager when necessary.

· Adhere to the Ultima’s policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.

In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Ultima will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Recruitment representative of the nature of the accommodation(s) you require.

Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application please contact HR Access

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Pay: From $22.00 per hour

Application question(s):

- When did you last have a vulnerable sector police check done?
- What home care company did you work for as a coordinator?

Experience:

- home care coordination: 1 year (preferred)

Licence/Certification:

- 7N or 5 drivers licence, a vehicle and insurance (preferred)

Work Location: In person

📌 Scheduling Coordinator - Home Care (Richmond)
🏢 Ultima Home Care
📍 Richmond