Overview

The Assistant Manager - Delivery Operations supports organized, customer-focused delivery work by coordinating daily activities, guiding team members, and helping maintain smooth service. The role combines operational oversight with practical support for customers and colleagues.

Duties

- Coordinate daily delivery operations, organize priorities, and support effective time management across the team.
- Supervise and coach team members, assist with recruiting and interviewing, and contribute to training and development.
- Monitor customer service, resolve concerns professionally, and communicate clearly with customers and colleagues.
- Support purchasing, pricing, merchandising, budgeting, payroll, POS processes, cash handling, and accurate administrative records.
- Your impact: Clear coordination helps colleagues deliver reliable service and gives customers a more consistent experience.

Assistant Manager – Delivery Operations

- Reports To: Operations Manager / Company Management
- Start Date: As soon as possible.
- 1. Position Summary
- The Assistant Manager – Delivery Operations assists the Operations Manager with the daily coordination and supervision of the company’s parcel delivery and courier operations.
- The position involves coordinating staff, organizing daily operations, monitoring delivery schedules, maintaining records, resolving operational issues, and supporting customer service. The Assistant Manager helps ensure that business operations run efficiently while maintaining company policies, service standards, and operational procedures.

2. Staff Supervision and Coordination

- * Assist with supervising delivery staff and coordinating daily work assignments.
- * Monitor staff attendance, availability, schedules, and workload distribution.
- * Communicate operational instructions and updates to employees.
- * Assist with onboarding and training new employees.
- * Address routine staff concerns and escalate significant issues to management.
- * Monitor employee performance and promote compliance with company policies.

3. Delivery Operations and Scheduling

- * Assist with coordinating daily delivery activities, schedules, and route assignments.
- * Monitor delivery progress and help resolve delays and scheduling issues.
- * Coordinate with drivers and dispatch personnel to ensure efficient operations.
- * Assist with allocating workloads according to delivery requirements and staff availability.
- * Identify operational challenges and recommend improvements to management.




- * Help maintain consistent service during busy periods and seasonal increases in workload.

4. Shipment Tracking and Customer Service

- * Monitor shipment statuses and follow up on delayed or unsuccessful deliveries.
- * Assist with maintaining accurate shipment records and delivery documentation.
- * Coordinate with drivers and dispatch personnel to resolve delivery discrepancies.
- * Respond to customer inquiries and assist with resolving complaints.
- * Document service issues and escalate serious concerns to management.
- * Help maintain professional customer service standards.

5. Administrative and Reporting Duties

- * Maintain employee schedules, operational records, and delivery-related documentation.
- * Prepare reports on daily activities, service issues, and operational performance.
- * Assist with maintaining accurate company records and internal documentation.
- * Communicate operational concerns and recommendations to management.
- * Assist with implementing procedures to improve productivity and efficiency.

6. Equipment and Safety Coordination

- * Monitor the availability and condition of delivery vehicles and operational equipment.
- * Report maintenance requirements, vehicle defects, and equipment issues.
- * Assist with coordinating vehicle maintenance when required.
- * Help ensure employees follow company safety procedures and applicable requirements.
- * Report accidents and significant safety concerns to management.

7. Authority and Limitations

- The Assistant Manager is authorized to coordinate daily operations, assign work within delegated authority, communicate instructions, address routine staff and customer concerns, maintain operational records, and recommend improvements.
- Major disciplinary decisions, hiring or termination decisions, financial commitments, and changes to company policies require management approval.
- * Previous experience in management, supervision, or related management position is an asset.
- * Experience supervising employees, coordinating work schedules, and assigning daily responsibilities.
- * Experience overseeing daily business operations and ensuring established procedures are followed.
- * Strong customer service and complaint-resolution skills.
- * Experience maintaining records,



preparing reports, and handling administrative responsibilities.
- * Strong organizational, communication, problem-solving, and time-management skills.
- * Ability to coordinate multiple tasks, prioritize workloads, and respond to changing operational needs.
- * Basic computer skills and ability to learn shipment tracking, scheduling, and delivery management systems.
- * Ability to work independently, exercise sound judgment, and communicate effectively with employees and management.
- * Willingness to learn company-specific delivery procedures and operational systems.
- * Previous courier, transportation, or logistics experience is an asset but is not essential for candidates with relevant management and operational experience.
- * Valid driver’s licence, where required for assigned duties.

8 Performance Expectations

- The Assistant Manager is expected to support effective daily operations, coordinate staff effectively, maintain accurate records, respond promptly to operational issues, promote professional customer service, and help improve productivity and service quality.

9 .Reporting Structure

- The Assistant Manager – Delivery Operations reports directly to the Operations Manager or designated company management and works closely with delivery drivers, dispatch personnel, and other operational staff.
- Significant operational issues and decisions outside the position’s delegated authority must be referred to management for approval.

10.Additional Duties

- The Assistant Manager may be assigned additional duties reasonably related to the coordination and management of company operations as business requirements change.
- * Pay: $23.50–$27.00 per hour, depending on qualifications and experience
- * Expected Hours: 40 hours per week
- * Employment Type: Full-time
- * Work Location: In person
- * Start Date: As soon as possible

Experience

Required: Practical communication, organization, leadership, and team management capabilities support daily coordination, supervision, customer service, and accurate operational administration. Comfort with basic math, POS processes, and cash handling helps maintain dependable records and transactions.

Preferred: Related supervising, management, sales, cashiering, bookkeeping, recruiting, purchasing, or payroll experience is valuable, negotiation, marketing, and sales management skills are additional strengths.

Pay: $23.00-$27.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

- On-site parking
- Paid time off

Work Location: In person

📌 Assistant manager - delivery oerations (Sydney)
🏢 First class/JD
📍 Sydney