- Welcome and onboard new members with club tours, key setup, and introduction to services.
- Assist with membership sign-ups, renewals, and cancellations.
- Provide exceptional customer service and build strong member relationships.
Communication & Administration
- Respond to emails, phone calls, and in-person inquiries in a timely and professional manner.
- Contact and follow up with membership leads via phone, text, and email to convert interest into sign-ups.
- Handle administrative tasks such as data entry, member file management, and reporting.
- Process payments and maintain accurate financial records.
Club Maintenance
- Maintain cleanliness and organization of the facility, including workout areas, bathrooms, and office spaces.
- Ensure all equipment and amenities are clean, safe, and fully operational.
Customer Experience & Retention
- Be a friendly, professional presence in the club for member questions, feedback, and concerns.
- Foster a positive club atmosphere that encourages member engagement and retention.
- Assist with planning and executing in-club events, member challenges, and community initiatives.