Love coffee, speak French and English, and enjoy helping people find the right machine? Join our Mississauga team and turn that into a career.

- Pay: CA$21.00–$25.00 per hour, plus overtime
- Location: Showroom in Mississauga, ON L5S 1T2, with on-site parking
- Schedule: 5 days a week, may include Saturdays, closed Sundays
- Languages: Fluent French and English (required)

About Home Coffee Solutions

Home Coffee Solutions (HCS) is one of Canada's largest and fastest-growing specialty coffee equipment and coffee and tea retailers. We run a busy e-commerce store and a showroom in Mississauga, and we ship to customers across the country.

Our customers range from first-time espresso buyers to seasoned home baristas. We want every one of them to leave with the right gear, the right beans, and the confidence to make a great cup. We're looking for a bilingual teammate who shares that passion and wants to represent third-wave specialty coffee.

The Role

As a Bilingual Customer Service & Sales Product Specialist, you'll be the friendly, knowledgeable voice of HCS in French and English. You'll guide customers through the whole journey, from choosing a machine to getting it set up and dialled in afterwards, by phone, email, live chat (Gorgias), and in person in our Mississauga showroom.

This is a sales role as much as a support role. You'll help people find the right product, and your recommendations will drive real results for the business.

What You'll Do

Help customers buy

- Recommend products and suggest the right accessories, beans, and upgrades, in French and English
- Present and demonstrate machines to customers and small groups in the showroom
- Guide customers through our Shopify store,



orders, and checkout questions
- Work toward individual and team sales and service targets

Support them after the sale

- Answer calls, emails, and live chats in Gorgias quickly and professionally
- Give clear help on product questions, order status, returns, warranty, and brewing tips
- Provide technical support for manual, semi-automatic, and automatic machines
- Process refunds, exchanges, and returns according to company policy
- Keep accurate records of every interaction and follow up until the issue is resolved
- Work with our warehouse, logistics, and service teams, and escalate complex issues to the right person

Help us get better

- Create and update Gorgias macros, FAQs, and self-service resources
- Collect customer feedback and flag recurring issues to management
- Stay current on product knowledge, new releases, and coffee trends

What You Bring

- Excellent spoken and written French and English (required)
- 2+ years in customer service, ideally in eCommerce or retail, with a record of resolving customer issues well
- Comfort with sales conversations, and motivation to hit sales targets as well as service metrics
- Experience with a help desk platform such as Gorgias, Zendesk, or Freshdesk
- Strong problem-solving, active listening, and attention to detail




- Ease handling a high volume of phone and digital inquiries, and juggling several tasks at once
- Comfort with customer support tools and systems
- Ability to work independently and as part of a small, collaborative team
- A positive attitude and a commitment to great customer experiences

Bonus Points

You don't need all of these, but they'll make your application stand out:

- Gorgias experience: you already know the platform we work in every day
- Shopify experience: you're familiar with the store, orders, and checkout from the back end
- Coffee enthusiast: you have strong opinions about grind size and love talking espresso
- Barista background: a major plus, especially with manual and semi-automatic machines
- Sales quota or commission experience: you've worked toward targets and liked it

Why You'll Love Working Here

- Competitive pay: CA$21.00–$25.00 per hour, plus overtime
- Coffee perks: free coffee samples and generous staff discounts across our full product line
- Easy to get to work: casual dress and free on-site parking
- Good company: team events and a supportive, entrepreneurial environment where ideas get heard
- Room to grow: real opportunities for growth opportunities and professional development as we expand

Schedule & Location

You'll work 5 days a week, which may include Saturdays (we're closed Sundays), at our showroom in Mississauga, ON L5S 1T2. A reliable commute, or plans to relocate before your start date, is required.

Pay: $21.00-$25.00 per hour

Expected hours: 37.5 per week

Benefits:

- Company events
- On-site parking

Work Location: In person

📌 Bilingual Customer Service & Sales Product Specialist (French/English) (Mississauga)
🏢 Home Coffee Solutions
📍 Mississauga