Zelqorvia is seeking a motivated, professional, and customer-focused Customer Service Representative to support customer inquiries, resolve service-related concerns, and contribute to positive customer experiences.

This hybrid position is ideal for individuals who enjoy communicating with people, solving problems, and working in a collaborative environment.

The successful candidate will assist customers through multiple communication channels, maintain accurate records, and collaborate with internal teams to ensure customer requests are handled efficiently and professionally.

Key Responsibilities

- Respond to customer inquiries through phone, email, and digital communication channels

- Provide accurate information regarding products, services, and company procedures

- Assist customers with general questions, account updates, and service requests

- Resolve customer concerns professionally and efficiently

- Maintain accurate customer records using CRM software

- Follow up on outstanding customer requests to ensure timely resolution

- Coordinate with internal departments to address customer service issues

- Support customer onboarding and account maintenance activities

- Identify opportunities to improve customer satisfaction and service quality

- Document customer interactions and maintain organized service records

- Monitor recurring customer concerns and communicate feedback to management

- Assist customers with navigating online services and account platforms





- Maintain professional communication and positive customer relationships

- Contribute to customer satisfaction and team performance objectives

Qualifications

- Solid written and verbal communication skills

- Excellent interpersonal and customer service abilities

- Positive organizational and problem-solving skills

- Comfortable using computers, CRM software, and Microsoft Office

- Ability to manage multiple customer inquiries and priorities

- Strong attention to detail

- Professional and customer-focused attitude

- Ability to work independently and collaboratively

- Previous experience in customer service, retail, hospitality, administrative support, or client relations is preferred but not required

- High school diploma or equivalent preferred

Preferred Skills

Customer Service • Customer Support • Customer Relations • CRM Software • Customer Communication • Client Support • Customer Satisfaction • Problem Solving • Account Assistance • Customer Retention • Microsoft Office • Email Communication • Time Management • Team Collaboration • Conflict Resolution

Position Highlights

- Hybrid work arrangement

- Full-time employment

- Customer-facing responsibilities

- Collaborative professional environment

- Opportunities for professional development and career advancement

- Transferable skills across multiple business industries

- Exposure to customer relationship management systems

- Opportunities to develop communication and problem-solving skills

📌 Customer Service Representative (Toronto)
🏢 Zelqorvia
📍 Toronto