Guide restaurant technology transformation for Chick-fil-A Canada through complex program leadership, platform implementation, and operational support.
This senior leader oversees technology enabling exceptional restaurant experiences for Operators and Customers. Working with internal stakeholders, third-party vendors, and the United States Center of Excellence, the role implements core restaurant systems, payment solutions, network infrastructure, and digital capabilities. The leader helps transition Canada to a recent technology stack while aligning investments with expansion goals.
Key Responsibilities:
- Lead technology required for successful restaurant grand openings
- Oversee core systems, payment solutions, and network infrastructure
- Establish support organization and service level commitments
- Coordinate responses to Operators’ technical issues and inquiries
- Mobilize resources to restore normal restaurant operations
Requirements:
- Experience leading large, complex technical programs
- Experience with development approaches and techniques
- Ability to translate business needs into requirements
- Strong verbal and written communication skills
- Ten years of experience and bachelor’s degree or equivalent
Drive Chick-fil-A Canada’s restaurant technology transformation with implementation, support, and complex program leadership.