Resolve sensitive claims complaints for Intact through rigorous investigation, sound decisions, and skilled French and English communication. The position follows a hybrid work model.

As a Senior Advisor, Customer Experience, you will own complaint analysis from complex claims files. Your work supports insured clients, internal teams, and leadership through technical advice, formal correspondence, and trend reporting. Auto and Property expertise is central.

Key Responsibilities:

- Take ownership of claims complaint analysis
- Determine and issue final positions to insured clients
- Exercise judgment within company policies and guidelines
- Investigate social media inquiries and requests
- Manage formal Access to Information requests

Requirements:

- Minimum five years’ Claims Adjuster experience
- Knowledge of Auto and Property claims management
- Valid Claims Adjuster certificate for Personal and Commercial lines
- Exceptional investigative and analytical skills
- Ability to de-escalate difficult or sensitive situations

Apply claims expertise, conflict management, and bilingual service skills while resolving complex customer experience matters at Intact.

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📌 Bilingual Claims Complaint Resolution Specialist (St-Hyacinthe)
🏢 Intact
📍 St-Hyacinthe