Use bilingual customer service and negotiation skills remotely with BMO, supporting payment solutions for delinquent and high-risk accounts across Ontario. Handle complex customer conversations professionally. As a Bilingual Account Specialist in BMO’s Customer Shared Services group, you will review delinquent, high-risk, and written-off accounts. You will advise customers on payment strategies, complete collections-related sales and service, and support resolution of non-performing accounts. The work includes customer communications, transaction processing, reporting, and stakeholder coordination.

Key Responsibilities




Review accounts and analyze collection probability Advise customers on payment and collections strategies Execute established loss mitigation processes Handle incoming calls and complex escalations Prepare reports, dashboards, and customer documentation

Requirements:
Bilingual customer communication capability Solid negotiation and interpersonal skills Knowledge of applicable guidelines and regulations Ability to analyze data and provide recommendations Ability to coordinate with internal stakeholders Apply customer service, negotiation, and collections expertise to help BMO manage high-risk accounts and customer payment needs. #J-18808-Ljbffr

📌 Bilingual Credit (Toronto)
🏢 BMO
📍 Toronto