Manage collections conversations remotely with strong negotiation and conflict resolution skills. Help customers address financial setbacks while protecting retention.

As an Account Manager, you will handle collections-related questions, payment discrepancies, and repayment discussions. This role requires at least one year of collections or accounts receivable experience, accurate recordkeeping, and confidence managing multiple files. You will work regular eight-hour Monday-to-Friday shifts from home.

Key Responsibilities:

- Handle collections-related member questions and concerns
- Maintain detailed, accurate records across multiple files
- Respond promptly to customer inquiries
- Turn potentially negative experiences into positive ones




- Meet individual daily and monthly performance targets

Requirements:

- At least one year of first- or third-party collections experience
- Experience in a high-volume contact centre is an asset
- Ability to prioritize core responsibilities and maintain focus
- Persuasive verbal and written communication abilities
- Reliable internet for work from home from home

Apply your organization, communication, and collections experience to resolve customer payment concerns as a remote Account Manager.

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📌 Remote Collections Account Manager (Calgary)
🏢 Orion Digital
📍 Calgary