Lead high-impact network incident response for Rogers in Calgary, using troubleshooting and service restoration skills onsite across 24x7 operational shifts. The Core-Data Network Operations team needs a NOC Specialist to protect wireline core network availability and reliability. You will drive incidents to resolution, support second-level escalations, and meet established service level agreements. The work spans national IP networks, MPLS infrastructure, and compute environments.

Key Responsibilities




Drive core-related incidents toward resolution and reduced MTTR Lead response activities according to service level agreements Provide second-level escalation support for reported incidents Engage vendors and carriers during troubleshooting activities Report network status, faults, and utilization findings

Requirements:
Minimum two years of relevant IP network experience CCNA or CCNP Routing and Switching certification required Analytical troubleshooting skills during high-impact network incidents Ability to work days, nights, weekends, and holidays Robust communication and client relationship skills Use incident management, technical troubleshooting, and communication skills to restore Rogers network services and support operational reliability. #J-18808-Ljbffr

📌 Network Operations Incident Specialist (Vancouver)
🏢 Rogers communications
📍 Vancouver