We’re building a relationship-oriented bank for the contemporary world. Joining CIBC’s Fraud Operations team as an Associate Business System Analyst. Investigating account transactions to determine possible fraud or unusual activity. Maintaining a superior customer service level when dealing directly with both internal and external clients. Maintaining accurate and consistent records (Reconciliation Knowledge would be an asset). Creating daily summary reports using SharePoint and other relevant applications. Exercise decision making skills while reviewing customer profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients' privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures. Client Engagement: Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution. Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized. Computer savvy: Navigate and focus on multiple software applications and dual monitors easily. You know that relationships and networks are essential to success. You give meaning to data. You can demonstrate experience in Microsoft Excel,



Microsoft Outlook, COINS, PRM. We work to recognize you in meaningful, personalized ways, including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Skills Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Working with CIBC makes you a part of a work environment committed to our clients, employees and communities
- a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Associate Business Systems Analyst, Fraud Operations (Toronto)
🏢 CIBC
📍 Toronto