Help manage Purolator’s OTC support operations using issue investigation, service coordination, and robust Excel skills. Work in an office environment.

The Business Analyst, Finance Excellence provides reliable support for finance operations and recurring activities. You will manage the OTC Support mailbox, investigate inquiries, coordinate assistance, and escalate issues when required. The position also supports reporting, controls, testing, and continuous process improvement across Finance.

Key Responsibilities:

- Manage and resolve OTC Support mailbox requests within SLAs
- Investigate inquiries and determine appropriate resolution paths
- Coordinate Senior Business Analyst and partner-team assistance




- Open incidents and coordinate cross-functional issue resolution
- Elevate risks, delays, and unresolved issues to the Manager

Requirements:

- Two to four years in finance operations or business analysis
- Ability to investigate evidence and identify likely causes
- Experience managing shared mailboxes or operational intake processes
- Strong written and verbal communication skills
- Service-focused, curious, innovative, and detail-oriented approach

Use sound judgment, service focus, and finance operations experience to support reliable OTC delivery at Purolator.

📌 Order To Cash Business Analyst (Canada)
🏢 Purolator
📍 Canada