Shape exceptional customer experiences at Staples Canada with robust communication, team coaching, and a customer-first mentality. Lead relationships that support lasting business partnerships.
As an Assistant Manager, you will guide teams serving customers and associates through effective coaching and daily communication. You will offer tailored products and services, resolve escalated situations, and support longer-term partnerships. Your leadership will also develop talent and maintain consistent customer engagement.
Key Responsibilities:
- Coach teams to provide exceptional customer service
- Engage customers with tailored products and services
- Resolve escalated customer situations effectively
- Maintain daily team communication and consistency
- Execute sales and customer engagement tools
Requirements:
- Two to three years of retail management experience
- Direct accountability for sales and service targets
- Customer and sales-focused team leadership experience
- Excellent communication and interpersonal skills
- Ability to prioritize, organize, and multitask
Use customer experience leadership, communication, and coaching skills to strengthen Staples Canada’s customer-first retail service.