Provide shelter support through security monitoring, client assistance, and calm problem solving. Work casual, on-call shifts across days, evenings, overnights, weekends, and holidays.

As a Support Services Worker with The Salvation Army, you will help maintain safety, etiquette, service, and hospitality standards. You will assist residents with facility restrictions, address problems without force, and manage inquiries, referrals, and emergency communications. The position suits someone with shelter, security, or hospitality experience and understanding of addiction, mental health, and homelessness issues.

Key Responsibilities:

- Monitor security and camera systems for staff and residents
- Explain facility restrictions firmly, politely, and diplomatically
- Handle problems and individuals requiring discipline without force




- Answer and redirect switchboard calls helpfully
- Complete emergency communication and fire plan functions

Requirements:

- Previous shelter, security, or hospitality industry experience
- Understanding of addiction, mental health, and homelessness issues
- Enhanced security screening and applicable background checks
- Ability to function independently under pressure
- Ability to manage multiple concurrent tasks and emergencies

Use security awareness, respectful communication, and steady judgment to support residents and staff in The Salvation Army’s shelter services.

📌 Shelter Security Support Worker (Canada)
🏢 The Salvation Army in Canada
📍 Canada