Turn user interviews and contextual inquiries into product insights at Closer. Lead research that helps improve software used by lawyers, clerks, and clients.

This experienced UX Researcher will plan and execute research initiatives while reporting to the Head of UX Research. You will observe users, ask thoughtful questions, and uncover behaviours and pain points. Your findings will support product, design, engineering, and marketing decisions.

Key Responsibilities:

- Conduct interviews and contextual research with product users
- Facilitate usability studies and internal research meetings
- Identify, articulate, and prioritize usability issues
- Communicate analysis, recommendations, and potential design solutions
- Critique wireframes and prototypes using user insights

Requirements:

- Bachelor or Master of Science in a related discipline
- Experience using common research and usability methodologies
- Proficiency with remote testing, card sorting, and A/B testing
- Ability to use data to inform designs and decisions
- Robust collaboration skills and user problem-solving focus

Bring curiosity, research expertise, and clear communication to shape Closer’s product experience through meaningful user evidence.

📌 Product UX Researcher Interviews (Canada)
🏢 Closer Conveyancing
📍 Canada