Use transparent communication and problem-solving skills to assist medical professionals and clients with electronic claims in Kingston.

As a Help Desk Agent in the Claims Services Branch, you will support Ontario’s health care system behind the scenes. This 12-month temporary assignment is open to all levels of experience and focuses on phone inquiries, claim assistance, and accurate information handling. You will identify solutions, refer complex issues when necessary, and manage several tasks while keeping communications easy to follow.

Key Responsibilities:

- Record and respond to medical professionals’ phone inquiries
- Guide clients through electronic claim submissions
- Investigate complex claims and refer issues when needed




- Maintain confidentiality of personal health information
- Contribute to a team improving health services

Requirements:

- Ability to find information and solve problems
- Ability to stay organized while managing several tasks
- Strong verbal and written communication skills
- Ability to use basic math to check payments
- Experience with office and internet applications

Bring customer service, basic mathematics, office technology, and sound judgment to Ontario’s claims support services in Kingston.

📌 Claims Services Customer Support Agent (Canada)
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📍 Canada