Guide shelter services, resident supports, and frontline supervision at Warden Woods Community Centre in an entirely in office Scarborough position.

As Case Management and Housing Support Manager, you will lead effective service delivery for residents in the Drop-in and Shelter in Community program. The position combines case coordination, staff development, community engagement, and accountability for documentation requirements. You will help residents identify goals, pursue housing, access supports, and maintain individualized plans.

Key Responsibilities:

- Coordinate proactive, solution-focused resident support from entry to exit
- Use SMIS and meet required case documentation standards
- Review private, social, and supportive housing options




- Build partnerships with service providers and community stakeholders
- Complete approved discharges and required resident follow-up

Requirements:

- Direct shelter, drop-in, harm reduction, or case management experience
- At least five years supporting unhoused people
- At least two years leading teams or programs
- Conflict resolution and stakeholder engagement experience
- Microsoft Office and client documentation system proficiency

Use case coordination, staff coaching, and housing navigation expertise to strengthen resident outcomes across Warden Woods shelter services.

📌 Shelter Services Case Management Director (Toronto)
🏢 Warden Woods Community Centre
📍 Toronto