Customer communication and complex troubleshooting define this Level 2 support role with Vidir Solutions Inc. in Arborg, Manitoba. Travel to customer sites occurs occasionally.

You will provide advanced assistance to customers while managing expectations and explaining technical issues clearly. The position supports industrial automation, HMI systems, and machine components through mechanical and electrical diagnosis. You will document service interactions, manage workflows, and collaborate with the Technical Support team to improve resolution efficiency.

Key Responsibilities:

- Communicate technical issues to varied customers
- Manage customer expectations professionally
- Document service interactions accurately
- Log requests and track customer history
- Collaborate on complex issue resolution

Requirements:

- Customer-facing support or service experience
- Excellent verbal and written communication skills
- ERP software experience such as SAP or Dynamics
- Outlook, Word, and Excel proficiency
- Five years preferred in related support fields

Use customer service, ERP knowledge, and machinery troubleshooting expertise to deliver qualified technical support for Vidir customers.

📌 Level 2 Customer Technical Support (Winnipeg)
🏢 Vidir Solutions
📍 Winnipeg