Lead omnichannel servicing, AI-enabled operations, and CRM integrations as a Product Owner at Momentum Financial Services Group. Work in a hybrid environment.

This Product Owner, Contact Center Pod manages capabilities supporting customer and advisor experiences. The role combines product management with contact center operations, CCaaS platforms, CRM integrations, AI-enabled servicing, and omnichannel engagement. You will balance roadmap outcomes with immediate delivery commitments and business priorities.

Key Responsibilities:

- Define and communicate the Contact Center Pod product vision
- Prioritize backlogs by customer value, impact, risk, and capacity
- Validate delivered functionality against business requirements
- Partner with operational, technology, compliance, risk, and architecture teams
- Advance automation,



workforce enablement, digital channels, and CRM integration

Requirements:

- Five-plus years in Product Ownership, Product Management, Business Analysis, or related work
- Robust Agile delivery experience with cross-functional teams
- Contact center operations, advisor workflows, and service metrics knowledge
- Experience delivering contact center technology capabilities
- Strong communication, influence, and stakeholder alignment skills

Bring omnichannel product leadership, Agile delivery discipline, and contact center technology expertise to Momentum’s customer experience strategy.

📌 Omnichannel Contact Center Product Manager (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto