FSRA offers a public affairs correspondence role focused on clear writing and stakeholder coordination. Respond to complex inquiries and complaints across multiple channels.

As a Bilingual Inquiry and Correspondence Officer, you will represent FSRA while delivering accurate guidance to the public, administrative entities, and client organizations. You will research legislation, regulations, policies, and procedures, then coordinate consistent responses with stakeholders. Your correspondence may address financial services regulation and related licensing, registration, application, examination, and investigation matters.

Principales responsabilités:

- Answer public inquiries and complaints by telephone, email, mail, and in person
- Use information systems, databases, references, and resource documents
- Write professional correspondence for varied audiences




- Coordinate accurate and consistent information with stakeholders
- Prepare senior-management messages using issue-management strategies

Exigences:

- Postsecondary diploma in public administration, business, politics, or related studies
- One to two years’ public, stakeholder, or industry inquiry experience
- Demonstrated written communication for correspondence, reports, and information materials
- Oral communication skills for representing FSRA
- Public relations and conflict-resolution abilities

Bring accurate writing, stakeholder coordination, regulatory knowledge, and calm conflict resolution to FSRA’s public affairs team.

📌 FSRA Public Affairs Correspondence Officer (Toronto)
🏢 Financial Services Regulatory Authority (FSRA)
📍 Toronto